Bilingual Customer Service Representative

3 weeks ago


Laval, Quebec, Canada Experis Canada Full time

Are you passionate about delivering exceptional customer service and solving complex inquiries? We're looking for two Bilingual Customer Support Specialists to join our team. This fully remote role is perfect for someone with strong communication skills, technical aptitude, and the ability to navigate multiple systems efficiently.

What You'll Do:

  • Provide professional customer service via phone, email, and virtual channels
  • Interpret and validate sales and customer service requests, ensuring accuracy in order processing
  • Manage customer accounts, resolve escalations, and support large-scale projects
  • Analyze and recommend solutions for complex service, contract, order, and billing inquiries
  • Identify opportunities to enhance the customer experience, including up-selling or expanding product offerings

What You Bring:

Must-Have:

2-5 years of experience, including 2 years in customer service

Experience working in the healthcare or medical field

Exceptional verbal, written, and listening skills

Strong time management and organizational abilities

Nice-to-Have:

Digital/technical aptitude

Empathy, especially when assisting older adults

Adaptability to change and ambiguity

Why Join Us?

  • Fully Remote – Work from anywhere in Canada
  • Flexible Schedule – 8-hour shifts between 8 AM - 8 PM ET (Mon-Fri)
  • Growth Potential – Opportunity for extension beyond 6 months

If you're a proactive problem-solver who thrives in a fast-paced environment, apply today



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