Floor Supervisor- Waterloo

3 weeks ago

Waterloo, Canada Fontana Pharmacy Full time

ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:

  • Greet customers upon entering store
  • Ensure all customers are acknowledged and attended to according to Fontana’s customer service standard
  • Arrive at work 15-20 minutes before opening hours
  • Supervise staff members to include
  • Ensure customer returns and exchanges are accurately completed
  • Execute appropriate discounts to relevant customers and staff
  • Meet the store's monthly targets
  • Ensure products are properly merchandised at all times
  • Ensure the company policies / procedures are being adhered to by customers and staff
  • Ensure staff product knowledge is vast across all departments to ensure customer’s individual needs are identified and dealt with in a friendly and professional manner
  • Continually reinforcing customer service and store policies with team members
  • Recruit and train staff (new and existing)
  • Handle and manage customer and staff enquiries and complaints
  • Ensure excellent customer service is being offered at all times
  • Assist in or create department or general staff rosters/shifts
  • Maintain a clean and tidy working environment
  • Managing deliveries
  • Ensure that health and safety guidelines are being followed by staff and customers
  • Preparing and maintaining records of all inventory
  • Monitoring and maintaining current inventory levels, including reconciling stock counts
  • Compiling inventory reports and issuing them to the requested party
  • Investigating inventory shortages and discrepancies
  • Identifying causes of issues and implementing process improvements
  • Make daily report to management
  • Performs miscellaneous job-related duties as assigned.
  • Manage rewards set up at the location
  • Manage the setting up of campaigns and other marketing elements
  • Manage/Assist with responding to the curbside phone WhatsApp messages
  • Manage/Assist with the packing of website orders and inventory queries
  • Manages in-store promotions on location.
  • Manages/Assist with responding to Fontana queries on our various communication platforms;
  • Relief Receptionist
  • Interact with customers to provide and process information in response to inquiries, concerns, quotes and requests about products and services.
  • Sending quotations to customers, when required.
  • Monitor and update Notice Board
  • Direct assistance to the Marketing Team, as needed

SUPPORTIVE FUNCTIONS:
  • In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.

Other:
  • In order to properly service our clients, you may be required to work outside of our scheduled business hours.
  • Timely execution of duties in keeping with a pre-arranged schedule.
  • Care and diligence in protecting the organization’s assets

Job Requirement

QUALIFICATION STANDARDS
Working Environment / Physical Activities:
• Work is normally performed in a typical interior/office work environment.

EXPERIENCE; EDUCATION OR CERTIFICATION

  • Asc. Degree – Business Administration
  • Certificate in Supervisory Management
  • Certificate Customer Service/Training
  • Certificate in Computer Skills/Training (Microsoft Office Suite)
  • Retails Sales Experience – At least three (3) years
  • Inventory Management Experience - Asset
SKILLS AND KNOWLEDGE
  • Must have the knowledge and ability to supervise and lead
  • Knowledge in business is a plus
  • Knowledge and ability to train people
  • Knowledge in store operations
  • Must have good communication skills
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Ability to reconcile stock counts to report data.
  • Database management skills.
  • Ability to analyze and solve problems.
  • Ability to prepare routine administrative paperwork.
  • Clerical, word processing, and/or office skills.
  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
  • Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with staff at remote locations essential.
  • Must be detailed oriented and a multitasker with superb organizational skills
  • Must possess a high level of integrity and dependability with a strong sense of urgency
  • Must have strong internal and external customer service skills
  • Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
Personal Characteristics
  • Excellent interpersonal and team skills, extremely collegial
  • Outstanding communications skills, written and oral
  • Possess leadership qualities
  • Demonstrated resourcefulness and good judgment
  • Self-motivated; Hands-on, leads by example
  • Values diversity of thought, backgrounds and perspectives
  • Ability to multi-task while maintaining vigilant attention to detail
  • Integrity/ethics beyond reproach
  • Constantly looking to apply best practices
  • Predisposition to mentor and subsequently increase responsibilities as team develops
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