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Business Services Representative Advisor

4 months ago

Montréal, Canada National Bank Full time

As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.

Your compensation
The salary starts at $25.85/ hour. We offer a program to reimburse tuition fees.

Your role
Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
Offer a distinctive client experience
Follow compliance and fraud prevention rules in effect.

Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.
Possibilty of hybrid work (under certain conditions)***
Your team
You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Learning and development
Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.
Prerequisites
·          College diploma in a 3-year technical program (DEC) and at least 3 years of experience OR a Bachelor’s degree
·          Customer service experience
·          Ability to identify business opportunities
·          Bilingualism spoken and written (English/French) is essential because you’ll regularly do business with clients across Canada
Skills
·          Experience and knowledge of call centre environments
·          Eagerness to develop your skills
·          Show attention to detail and honour your commitments
·          Team spirit and the ability to adapt to frequent changes Your advantages
As soon as you are hired, we offer you several advantages so that you can flourish. In addition to a competitive remuneration that starts at $25.85/h, we offer several flexible and advantageous benefits for you and your loved ones:
Reimbursement of your studies
Health and wellness program with many benefits
Assurance collective flexible
Pension plan
Share acquisition plan
Employee and Family Assistance Program
Preferential banking
Community Involvement Program
Telemedicine
Virtual Sleep Enhancement Clinic
These benefits are just a few of the many benefits available to you.
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

#CCSM
#sacE
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Ready to live your ambitions?