Technical Service Advisor | Heavy Equipment Mechanical Support | Brantford, ON
1 month ago
Thursday, May 2, 2024
As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. Day shift: 5 x 8 hour shifts; Monday to Friday.
Our opportunities are on site, in person roles. We do not have remote or hybrid opportunities at this time.
Department: Service and Warranty Reports to: Service Supervisor
Responsibilities may include:
- Provide technical assistance in assisting Dealer technicians with troubleshooting and diagnosing hydraulic, electrical, mechanical and diesel engines system issues .
- Prepare case reports and document oral and written communications.
- Implement root cause analysis and effective corrective action.
- Work with engineering, manufacturing, and purchasing departments to improve quality of Tigercat products.
- Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement.
- Consolidate and record service history and case reports.
Skills and Experience:
- Strong understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and able to troubleshoot and problem solve effectively and efficiently.
- Preferred training such as: Heavy Duty Equipment Technician, Diesel Mechanic / Truck and Coach Technician, Heavy-Duty Equipment Mechanic, or Motive Power Technician.
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions.
- Post-Secondary diploma/degree or equivalent education and experience.
- Excellent personal and communication skills, both written and verbal.
- Proficient in Microsoft Office programs.
- Strong organizational skills, planning and time management skills.
- Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
- Bilingual is a strong asset (French, Spanish, Portuguese, Russian, Italian).
- Demonstrated ability to use initiative, work efficiently and independently.
- Valid Passport and ability to travel – worldwide and on short notice.
Key Relationships:
- Parts Manager, Rebuild Supervisor, Service and Warranty Manager
- Managers of Engineering Product Groups, Manufacturing
- Internal Service and Warranty group
- External Sales, Engineering and Field Product Support group
What We Can Offer You:
- Progressive health and safety program
- Interesting and challenging work and projects
- Opportunity to see and be involved with our products from start to finish
- Competitive Wages and Profit Sharing
- RRSP Matching Program
- Skills development and training reimbursement
- Family oriented (BBQ’s, picnics as well as social and sporting events)
- Company paid healthcare benefits and Employee and Family Assistance Program (EAP)
- Progressive health and safety program
- Interesting and challenging work and projects
- Opportunity to see and be involved with our products from start to finish
- Competitive Wages and Profit Sharing
- RRSP Matching Program
- Skills development and training reimbursement
- Family oriented (BBQ’s, picnics as well as social and sporting events)
- Company paid healthcare benefits and Employee and Family Assistance Program (EAP)
Only those selected for interviews will be contacted. We thank you for your application
Tigercat Industries strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance.
#J-18808-Ljbffr-
Brantford, Canada Tigercat Full time63 Morton Avenue East, Brantford, Ontario, Canada ● Brantford, ON, Canada Req #1553 As a Heavy Equipment Technical Advisor , you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees...
-
Brantford, ON, Canada Tigercat Full timeTechnical Service Advisor | Heavy Equipment Mechanical Support | Brantford, ON Thursday, May 2, 2024 As a Heavy Equipment Technical Advisor , you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and...
-
Brantford, Canada Tigercat Full time63 Morton Avenue East, Brantford, Ontario, Canada ● Brantford, ON, Canada Req #1553 As a Heavy Equipment Technical Advisor , you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees...
-
Brantford, Canada Tigercat Full time63 Morton Avenue East, Brantford, Ontario, Canada ● Brantford, ON, Canada Req #1553 As a Heavy Equipment Technical Advisor , you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees...
-
Brantford, Canada Tigercat Full timeMechanical Support | Technical Service Advisor | Brantford, ON As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. Day shift: 5 x 8...
-
Brantford, Canada Tigercat Full timeMechanical Support | Technical Service Advisor | Brantford, ON As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. Day shift: 5 x 8...
-
Technical Service Advisor Heavy Equipment
3 weeks ago
Brantford, Canada Tigercat Industries Full timeAs a **Heavy Equipment Technical Advisor**, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. Day shift: 5 x 8 hour shifts; Monday to Friday. Our opportunities are on site,...
-
Technical Service Advisor Heavy Equipment
4 weeks ago
Brantford, Canada Tigercat Industries Inc. Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Our opportunities are on site,...
-
Technical Service Advisor
5 days ago
Brantford, Ontario, Canada Tigercat Full timeTechnical Service Advisor | Heavy Equipment Mechanical Support | Brantford, ON Thursday, May 2, 2024 As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing...
-
Mechanical Support Technical Service Advisor
3 weeks ago
Brantford, Canada Tigercat Industries Inc. Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Our opportunities are on site,...
-
Customer Service Advisor
4 weeks ago
Brantford, Canada Brantford Honda Full time**t Brantford Honda, you have a unique opportunity to build a career and not just have a “job.” At Brantford Honda, we pride ourselves in creating an environment where our staff show up every day and love what they do, where our staff get to face new and exciting challenges, make a positive impact with their team and in their community, and meet new...
-
Service Advisor
5 days ago
Brantford, Canada Brantford Kia Full timeAre you able to perform in a fast pace environment, and keep a clean and safe workspace? Do you have a automotive repair background? Brantford Kia is looking to hire a service advisor who possesses the above qualities and is a effective communicator. We expect you to: effectively explain the value of preventative maintenance so that clients properly...
-
Brantford, Canada Strickland's GM Full time**Job description**: Exciting Opportunity for Automotive Parts Advisor in Brantford, ON! Are you a reliable, enthusiastic, and knowledgeable individual with a passion for automotive parts and outstanding customer service? Join our team at a leading dealership in the heart of Brantford, ON, as we seek a dynamic Automotive Parts Advisor to elevate our parts...
-
Brantford, Canada Strickland's GM Full time**Job description**: Exciting Opportunity for Automotive Parts Advisor in Brantford, ON! Are you a reliable, enthusiastic, and knowledgeable individual with a passion for automotive parts and outstanding customer service? Join our team at a leading dealership in the heart of Brantford, ON, as we seek a dynamic Automotive Parts Advisor to elevate our parts...
-
Brantford, Canada Tigercat Industries Inc. Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Interested in joining the...
-
Brantford, Canada Strickland's GM Full time**Job description**: Exciting Opportunity for Automotive Service Advisor in Brantford, ON! Are you a reliable, enthusiastic, and knowledgeable individual with a passion for automotive service and exceptional customer care? Join our team at a leading dealership in the heart of Stratford, ON, as we seek a dynamic Automotive Service Advisor to enhance our...
-
Heavy Equipment Operator
2 months ago
Brantford, Canada Navacon Construction Inc Full timeCompany Overview: Join our team at Navacon Construction, a leading heavy civil construction company in Ontario. We specialize in delivering high-quality infrastructure projects that improve communities and enhance connectivity. With a commitment to safety, quality, and innovation, we take pride in our work and are dedicated to fostering a collaborative and...
-
Heavy Equipment/crane Technician
4 weeks ago
Brantford, Canada FRF Hydraulic Inc Fabrication Full time**FRF Hydraulic **is the PALFINGER Knuckle Boom Crane dealer with our installations, maintenance and service facility located in **Brantford **specializing in vehicle mounted Cranes and Hook Loaders. We are also the manufacturer of the required custom truck decks for both front and rear mounted cranes. As an Employer, we offer an exciting opportunity for you...
-
Heavy Equipment Operator/labourer
2 weeks ago
Brantford, Canada Itech Full timeWe are an environmental remediation company specializing in Hydrocarbon spill cleanups at residential and commercial properties. We also provide demolition, disposal, and asbestos remediation services. We are looking for dedicated individuals to join our existing team. **Responsibilities are**: - Operate and maintain various types of equipment, including...
-
Equity, Diversity, and Inclusion Specialist
3 weeks ago
Brantford, Canada Brantford Police Service Full time**Job Posting: Equity, Diversity, and Inclusion Specialist Posting Type**: Internal / External** **Posting date**: May 10, 2023 **Closing date: May 24, 2023 Salary Range: $80,000 to $95,000 - based on experience. **PURPOSE OF POSITION** The City of Brantford is located within the lands of the Haldimand Proclamation and has a historical, unique, and close...
