Specialiste reclamations responsabilite civile

4 weeks ago

Montreal, Canada Aviva Canada Full time

Nous recherchons un Specialiste qui sera responsable des enquetes et reglements des sinistres en responsabilite civile (Blessure corporelle et dommages materiels) tant en assurance des particuliers quen assurance des entreprises.


A Aviva, nous mettons le client au cur de tout ce que nous faisons. Si vous savez ce qui differencie un bon service a la clientele dune experience client exceptionnelle, cest vous que nous recherchons Le titulaire du poste devra faire preuve dune grande capacite de jugement et danalyse afin detablir adequatement les provisions et mener a une resolution rapide du dossier tout en offrant un service a la clientele superieur. Il devra etre en mesure de regler les dossiers tout en respectant la philosophie et les procedures dAviva quant a la gestion des dossiers. Travaille avec les enqueteurs a l'externe (enqueteur route) et experts en sinistre independants concernant les enquetes et communique directement avec les clients, tierce parties et avocats.


Quelles seront vos taches ?


  • Reviser et regler les sinistres en interpretant les garanties offertes et en respectant les delais de service etablis.
  • Traiter les sinistres en temps opportun et etablir des provisions exactes.
  • Sassurer que la documentation pertinente au sinistre soit tenue a jour par le biais de notes consignees au dossier ou dans ClaimCenter et autre systemes
  • Etablir la responsabilite et l'evaluation des dommages materiels et corporels
  • Appliquer les normes et procedures concernant le reglement des sinistres en responsabilite dommages corporels et dommages materiels suite a une analyse de la responsabilite et de l'evaluation des dommages
  • Analyser les rapports prepares par les experts en sinistres, techniciens, avocats, medecins et ingenieurs afin devaluer notre engagement financier et etablir des provisions exactes.
  • Controler les frais de reglement grace a des techniques de gestion proactives et en prenant avantage de methodes alternatives de resolution de conflit.
  • Communiquer avec les analystes du siege social et participer activement a lelaboration de strategies qui meneront a la resolution des dossiers.
  • Proceder activement aux negociations.
  • Participer au comite de revision des dossiers.


Competences requises


  • Experience de 5 ans en reglements de sinistres en responsabilite civile dont un minimum de deux ans a titre dexpert en sinistres externe (sur la route) ou combinaison equivalente en termes d'experience de travail et de formation.
  • Bon esprit analytique, aptitudes pour la resolution de problemes.
  • Excellent aptitude pour la negociation.
  • Bilinguisme essentiel : La connaissance de langlais en plus du francais est requise puisque ce poste exige de communiquer, oralement et par ecrit, avec nos clients, nos partenaires et les autres equipes de Aviva Canada situees partout au Canada
  • Experience en preparation et participation a des conferences de reglement et mediations ;
  • Bonne connaissance des systemes informatiques ainsi que de Excel et Word.
  • Aptitudes a travailler en equipe.
  • Bonne connaissance des libelles dassurance de la responsabilite civile des entreprises et residentiels.
  • Avoir de bonnes connaissances des lois et pratiques juridiques en vigueur Aptitudes superieures pour la prise de decisions.
  • Capacite de supervision des experts en sinistres independants et aptitude proactive dans le traitement et reglement de ses propres dossiers.
  • Certificat valide de lAMF dexpertise en reglement de sinistres en assurance de dommages des particuliers et des entreprises


Ce que nous vous offrons :


  • Une remuneration globale avantageuse, qui comprend notamment un salaire de base, deventuelles primes annuelles, des vacances payees, un regime depargne-retraite, un regime dactionnariat, des avantages sociaux, un compte de depenses personnel Mieux-etre ainsi que trois journees remunerees pour participer a des activites de benevolat.
  • Debute avec 4 semaines de vacances par annee
  • Des occasions de perfectionnement professionnel hors du commun, dont un plan personnalise axe sur lavancement de carriere au sein du service de lIndemnisation automobile.
  • Un soutien relatif a votre formation professionnelle (paiement des cours menant a lobtention du titre de PAA
  • Des programmes dentreprise favorisant le bien-etre physique et psychologique des employes.


Notre environnement de travail

  • Une culture dequipe diversifiee, inclusive et dynamique ou vous pouvez vous epanouir tout en demeurant fidele a qui vous etes.
  • Des evenements periodiques a caractere social, favorisant lesprit dequipe.
  • Un programme de reconnaissance des employes
  • Travail en mode hybride

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