Product Implementation Specialist
6 days ago
As a Product Implementation Specialist, you will work with a dynamic team to strengthen the VimBiz solution, as well as suggesting and making improvements to the software solution.
We offer exciting opportunities in a pleasant, down-to-earth work environment at our new state-of-the-art office building in downtown Dieppe. Employees are compensated with competitive salaries and additional benefits such as parking, health benefits, and RRSP matching.
Our teamOur dynamic team is based out of our Dieppe office, working in a hybrid model. We develop innovative information management software for business and logistics workflows for the media industry in multiple languages and on multiple continents.
Our core values are:
- We enjoy: We like what we do, and we have fun doing it.
- We serve: We build relationships with leading broadcasting companies including National Broadcasters. They trust us to build a product that will make their jobs easier.
- We are result-driven: We get “sh-tuff” done. We focus on speed and accuracy in responding to our customers' requests and provide value by helping them with their challenges.
- We collaborate: We celebrate communication, idea sharing, and teamwork. We use Microsoft Teams for internal team communication and customer video calls, and we often travel to interact with our customers in person.
- We guide: We analyze software workflows and functionalities and suggest operational improvements to best tailor our customers’ practices.
Vimsoft customers are National TV Networks, Specialty Networks, Mobile Production, and Media Conglomerates in ten countries and in multiple languages. They broadcast a variety of programs, such as national and local news, sports events, talk shows, music programs, movies, other entertainment, and advertisements. Our software manages much of the human resources and equipment logistics planning for these organizations. We evolve based on an iterative and incremental process. We are agile.
Summary:The Product Implementation Specialist is a highly technical, customer-facing role, responsible for becoming a Subject Matter Expert (SME) on our application. This role involves leading implementation projects and gathering requirements from our customers. The Product Implementation Specialist possesses outstanding communication skills, both in writing and in person, and has a strong technical background with a proven ability to quickly grasp complex concepts.
They think creatively and thrive in solving ambiguous problems that customers may face, always identifying how our application can offer solutions. Known for their expertise, they are sought after for their knowledge and conduct training sessions both internally and externally. Additionally, they are available to travel as needed to provide customer training or to resolve complex implementation challenges.
Primary Duties: Project implementation:- Lead the end-to-end implementation process of our VimBiz Solution for broadcasting customers.
- Collaborate with customers to understand their specific needs, configure the product to meet those needs and write requirements for enhancements as needed.
- Ensure projects are delivered on time, within scope, and within budget.
- Develop and deliver training sessions (both on-site and virtual) for customers, focusing on maximizing product adoption and utilization.
- Create training materials, including manuals, videos, and other resources to support customer education.
- Serve as the SME for the VimBiz Solution, providing expert guidance to both customers and internal teams.
- Troubleshoot and resolve technical issues during and after the implementation phase.
- Work closely with product, support, and sales teams to ensure a seamless customer experience.
- Provide feedback to the product development team to drive continuous improvement and product enhancements.
- Offer ongoing support to customers after implementation, ensuring they fully leverage the product's capabilities.
- Conduct follow-up sessions to address any additional training needs or questions.
- Outstanding English verbal and written communication skills for effectively interacting with customers and internal teams.
- Gain and maintain an expert level understanding of the software's features, updates, and related technologies.
- Very strong analytical and problem-solving skills to diagnose and resolve customer issues.
- Highly organized, with an ability to manage multiple projects and tasks simultaneously, with attention to detail.
- A genuine passion for helping customers succeed and ensuring their satisfaction with the product.
- Proven ability to work collaboratively in a cross-functional team environment.
- Relevant work experience in customer-facing roles as software training specialist, implementation specialist, or SME.
- Proven ability to learn a complex system extremely quickly.
- Proven ability to explain highly complex concepts in an easy-to-understand way to business users.
- Self-managed, requiring minimal supervision.
- Proactive and responsive communication and updates of Customer Requests assigned to them.
- Develop and conduct training sessions, webinars, and workshops for customers.
- Provide insights for product development based on customer feedback.
- Define how VimBiz can solve customer problems, be it using existing functionality, or developing new features.
- Ability to manage their own projects.
- Lead demos for new and existing customers.
- 5+ years in similar roles (product implementation, software training or SME). Ideally in B2B Enterprise Resource Planning (ERP) systems.
- 3+ years of experience working with enterprise customers.
- Strong technical background and/or knowledge.
- Bachelor’s in business/technology/finance or equivalent.
- Additional languages written and oral, particularly French, German, Spanish, Portuguese, Danish, Dutch, Norwegian, Swedish, and Italian are an asset. As mentioned, we work with International Customers.
- Experience working with scheduling, asset management, finance, or rental software.
- Experience with databases and SQL.
Bilingualism in French & English considered an asset.
If you want to enhance your career by working for a growing, locally owned company, please send your resume to:
Nicolas LeBlanc
Controller, Vimsoft Inc.
careers@vimbiz.com
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