Loan Advisor

The University of Niagara Falls Canada (UNF) is an innovative and digitally oriented institution that prepares graduates for leadership in a digital world.
Academic programs are aligned to meet the demands of business and industry, providing students with the skills and knowledge needed now and for the future.
UNF's vision is to offer innovative education and research for a digital world.

The Student Loans and Awards Officer is an Office of the Registrar team member, reporting directly to the Registrar, with specific responsibility using a variety of specialized skills to promote and support the overall institutions strategic plan. The Student Loans and Awards Officer will connect undergraduate and graduate students with government aid including but not limited to the Ontario Student Assistance Program (OSAP), entrance awards and scholarships. These resources help make post-secondary education more accessible and recognize students' academic, extracurricular and community achievements. This role is required to apply analysis and reasoning, as well as possessing the interpersonal skills necessary to review the cases of students receiving aid and propose the best approach to resolve any issues that may arise.

Determines the number of scholarships, awards, and other financial opportunities to allocate based on funding available in university operating and trusts, student enrolment levels, student application numbers, etc.
Analyze how University, Ministry, and stakeholder policies interact with a student's ability to obtain and sustain funding and identify potential issues and develop solutions.
Develop customized strategies to help students overcome financial obstacles.
Interview students regarding financial issues, family history, personal choices, academic issues and assess and evaluate the information provided.
Interpret information provided through various government policy documents and processing guidelines to ensure that existing office procedures comply with inspections, audits, and government policies.
Provide confidential advice to students including, but not limited to, course and program requirements, family and status changes, academic performance and income and the impact that these changes have on aid and award eligibility.
Respond to inquiries received in-person, as well as via email, phone or online, and provide students with information regarding aid and award terms, eligibility requirements and applications.
Provide ongoing training and support to existing staff, as well as onboarding training to new Office of the Registrar staff.

Ability to interpret and apply University and government policies and regulations
Intermediate level skills in the use of standard computer applications including word processing (Word), spreadsheets (Excel), and email.
Minimum (2) two-year post-secondary credential in Business, International Business, International Relations, Office Administration, Information Technology, or a related discipline (equivalent combination of education and experience may be considered)
Basic training in office practices, customer service and communication.
Proficient in Microsoft applications; advanced Excel skills preferred.
Experience using student information systems and related software including but not limited to Banner, Colleague, PeopleSoft, and Salesforce is considered a strong asset.

Diversity, inclusion and equity

The University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.

We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, please advise jobs@unfc.

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