Business Analyst

3 weeks ago

Cambridge, Canada Reliance Home Comfort Full time

By joining Reliance as a Business Analyst,you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us

What will you do?

  • Learn and grow as an important part of a team that cares about Reliance and its customers.
  • Understand the Existing Business Situation and Identify Opportunity
  • Build relationships with business partners to understand their business needs and translate business needs into documented requirements.
  • Build engagement of business partners to embrace change and develop and implement an effective change management strategy throughout the project scoping, execution and support stages
  • Find Appropriate Solutions
  • Work with internal and external resources to conduct research into existing and emerging technologies and best practices to meet business requirements.
  • Engage a network of vendors, outsourcers and peers to develop & document solution concepts.
  • Convey solution concepts and associated risks and change implications to business partners to obtain their “informed buy in”.
  • Works with the Business and Finance teams to perform cost benefit analysis on these solution concepts to support prioritization and development of proposals and/or business cases that outline recommended solutions and implementation plans.
  • Supports and/or drives the project through the applicable approval gating processes with the functional business unit, Finance and project team.
  • Provide BA support throughout the project execution cycle.
  • Support the Solution Implementation
  • Provide quality assurance direction and end-user testing or validation development and supervision to ensure that deliverables meet specifications. Work closely with outsourcing vendors and packaged application vendors to maintain the integrity of the business requirements.
  • Develop and deliver training to business partners on new solutions, work closely with business partners and outsourcing vendors to provide post implementation support and management of change requests, and development and execution of measurement plans to report on achieved business benefit.
  • Develop and report on KPI success measurements during post-launch to ensure that benefits are achieved.

What do we offer?

  • The tools you need to succeed – including the tools for the job as well as training and development programs
  • A successful and knowledgeable team to be part of and learn from
  • Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
  • A great benefits plan for you / your family
  • Career paths so you can advance in the company
  • A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
  • And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

  • A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
  • Business management degree or equivalent experience, with a focus on operational effectiveness and process efficiency.
  • Minimum of three to five years’ experience in business analysis, preferably in a customer service business.
  • Experience in project management and/or enrollment or completion of PMP would be an asset.
  • Concrete organizational skills and ability to lead teams of strong personalities.
  • Knowledge of, and demonstrated experience with, business analysis disciplines and processes, including requirements documentation and data, business and process modeling.
  • Demonstrated experience and examples of solutions proposed and outcome of those proposals.
  • Strong interpersonal and communication skills, both written and oral, with demonstrated expertise in interacting effectively with many levels of project stakeholders.
  • Demonstrated experience leading workshops, assembling and conducting formal presentations, and facilitating consensus building and problem solving.
  • Experience in working with outsourced development teams, packaged software vendors and implementers.
  • Can harness the expertise of business partners and project team members to generate ideas and solve issues.
  • Communicates well and often in the mode best suited to the audience or project. Includes written (detailed requirements docs, use cases, charters), informal presentation (brainstorming session), structured presentation, demonstrations. Audiences range from executives to clerical team members.
  • Cuts through the noise and unnecessary complexity to make a persuasive case for your recommendation. Uses that to take data from analysis and connects it to solution concepts.
  • Able to work at varying levels, from high concept discussion to low level hands on detail.
  • Strong process skills including project management, analysis and meeting facilitation.
  • More interested in business results than personal preferences in vendors, technology or process.
  • Candidate can work independently and/or in teams of varying size as required for various work assignments
  • Candidate is flexible for regular short term and periodic longer-term travel to Reliance offices, branches and/or business partners across Canada and US.
  • Candidate is flexible to work hours required to meet the needs of the business during project deployments.

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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