Head of Product

2 weeks ago

Calgary, Canada Neo Financial Full time

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

  • LinkedIn’s Top Startup in Canada for 2022 and 2023
  • Top-ranked mobile apps and credit cards
  • Canada’s top-rated credit card
  • Team of 700+ people
  • 1M+ customers in 3 years
  • 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The role

Neo Financial is looking for a full-time Head of Product to join our team in Calgary, AB. In this role, you'll lead the product vision, strategy, and execution for one of our financial product verticals. This is the right role for a hands-on product leader who brings clarity to ambiguity, who can balance the needs of the business and user, and who can seamlessly move between the 20,000 foot view and the 2 ft view multiple times every day. You'll possess strong leadership acumen, and ability to grow a team of effective product managers and hold them accountable to results. You'll also be a builder at heart who enjoys rolling up your sleeves to support your team.

What you'll be doing

  • Partner with Business and Strategy teams to define the product vision for your vertical, and translate this into a roadmap that drives KPIs and P&L
  • Approve high-level requirements, acceptance criteria and metrics that push the product strategy forward and achieve key objectives
  • Build a high performing team; ensuring your product managers are prioritizing effectively, managing their stakeholders, and leading their cross-functional agile teams through the full build-measure-learn lifecycle
  • Develop a deep understanding of our financial product stack from a user, technical, operations, business and design perspective; our leaders are hands-on and love to jump into the weeds to help their teams directly
  • Lead the product development with engineering, product marketing, UX research, and product design teams to build the best Financial Services products in the market
  • Participate in budget management throughout the year and the annual budget process
  • Responsible for gathering feedback and communicating ongoing developments of the products you own up, down and across the company
  • Evaluate qualitative and quantitative data related to the product experience to identify strategies, trends, and opportunities
  • Engage with third party banking and technology partners to coordinate plans and roadmaps that will support continued product innovation

Who we are looking for

  • 7+ years of experience working with software products
  • 3+ years of experience in a leadership role directly managing a team of 3+ product managers (e.g. Lead PM, GPM, Director, Head, etc)
  • Prior start-up or product experience, systems or engineering background
  • Experience with digital technologies, financial products, e-commerce, payments, or subscription businesses
  • Take ownership over your work and outcomes with a passion for building world-class products and teams; ideally including experience at a scale of 100k+ users
  • Have a deep desire to learn and improve by seeking, accepting and acting on productive feedback
  • Experience working within financial technology companies or banking is an asset

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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