Audit Manager

1 month ago

Welland, Canada recruitometry Full time

Audit Manager About The Job

The Audit Manager is primarily responsible for managing the Personal Lines Audit team to establish quality standards and procedures, and to monitor the work of BIG employees to ensure these standards are met. Besides monitoring their work, the Audit Manager assists staff in achieving their performance goals through training and mentorship. Overseeing the Audit team daily operations, this position collaborates with Broker Support Managers to address Managing Partner escalations. With profound knowledge of the insurance industry and BIG's internal workings, the Audit Manager reviews and presents audit findings which are shared with Department heads and Business Executives to assist them in making informed business decisions to rectify issues and adjust to trends. In addition to ensuring high quality standards are being met, the Audit Manager collaborates with the Personal Lines department to develop company and market audits used in further assessing BIG's level of performance and services provided.

What does the Audit Manager do?

  • Acts as a primary Quality Assurance department contact by corresponding with the Director of Quality Assurance, Broker Relationship Managers and Business Executives
  • Delegates tasks, projects, correspondence, and inquiries to the Audit Analyst, as necessary
  • Oversees the Audit SharePoint, ensuring organization and accuracy
  • Corresponds with Insurance Markets regarding performed audits
  • Manages and mentors Quality Assurance team while maintaining a friendly, open, and supportive team environment
  • Monitors, tracks and approves Quality Assurance staff time-off, addressing concerns as they arise
  • Keeps the department team members informed of changes within the industry as well as internal process updates by forwarding/sharing/and training this important information
  • Arranges and leads team building and/or team training initiatives
  • Monitors the Audit Analyst's workload, helping when required
  • Advises team members on time and task management to help increase productivity
  • Corresponds with the Quality Assurance team members to answer questions/inquiries and provide situational support
  • Provides team members with constructive feedback and recommendations on how to improve their work
  • Coaches Quality Assurance team members in identifying problematic situations and assisting in generating solutions
  • Addresses Managing Partner escalations with Broker Relationship Managers, as required
  • Reviews audit results & reports generated by the Quality Assurance Analyst (routine & non-routine audits)
  • Oversees the "Results Calendar", used to inform executive decision making & scorecards
  • Presents audit results/reports to the Underwriting Manager
  • Collaborates with Markets, Personal Lines & BIG Business Executives on ways to improve BIG processes, procedures & performance, based on audit report findings
  • Investigates reoccurring quality concerns, examining ways to fix the underlying issue and improve the quality of BIG services
  • Arranges and conducts team meetings, discussing general departmental issues, sharing ideas, and reviewing team performance
Does this sound like you?
  • Strong attention to detail
  • Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Experience working with & manipulating data in Microsoft Excel
  • Ability to provide guidance and share knowledge to team members furthering their learning and development
  • Ability to manage projects and relationships working internally with all levels at head office, our broker team and Managing Partners, as well as any external partners to accomplish goals
  • Working knowledge of insurance brokerage operations such as underwriting guidelines, coverage options and various brokerage channels
  • Knowledge of the Insurance Act laid out by Ontario provincial government outlining statutory conditions that must be adhered to for all insurance plans in Ontario
  • Knowledge of RIBO requirements and guidelines set out for insurance brokers selling insurance in Ontario Canada
  • Ability to effectively use computer software (i.e., Power Broker, Microsoft Office Suite, etc.) to manage spreadsheets, documents, databases, calendars, correspondence, & video conferencing
  • Ability to effectively use "insurance market portals" to conduct market audits, find updated information on insurance policies, check policy notes and ratings
  • Ability to navigate, evaluate and communicate information online or in a digital format
  • Potential to work on multiple projects/tasks simultaneously while prioritizing responsibilities
Qualifications:
  • Completion of secondary education diploma or equivalent
  • Post-secondary education in Insurance, Economics, Law, Finance, Business Administration, or related field an asset
  • A minimum of at least 6-8 years of proven experience working in Personal Lines Insurance
  • Proven experience in quality assurance and/or conducting & interpreting audits
  • Experience managing others an asset
  • RIBO License
  • Chartered Insurance Professional (CIP) professional designation, Canadian Accredited Insurance Broker (CAIB) professional designation, Customer Service for the Insurance Professional (CSIP) professional designation, Canadian Professional Insurance Broker (CPIB) professional designation an asset
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