Technical Support Consultant 2
3 weeks ago
Job Title: Technical Support Consultant 2 Location: Hybrid to Ottawa office. Open to Toronto and Vancouver. Pay Range: $25-$35/hr Duration: 7 months Company Our client, a Fortune 500 Software Organization, is seeking a Technical Support Consultant 2 to join their team. Duties Provide technical support and product guidance to customers, partners, and others involved in developing campaigns and marketing channel communications on our platform at all stages of the cycle. Proactively develop and nurture good working relationships with developers and users at customer sites to ensure their success with our product. Research, record, and maintain knowledge of best practices for product usage across all functionalities. Build and maintain strong relationships with other teams supporting customer needs and business goals. Responsibilities Perform root cause analysis on customer issues to facilitate knowledge growth for peers and customers. Document all communication, troubleshooting, and activities related to customer issues. Educate customers on specific product functionalities to resolve issues. Develop and deliver internal training on troubleshooting product functionalities. Create solution entries as needed. Collaborate with other support team members and departments such as consulting, engineering, technical operations, and deliverability. Communicate timely updates to customers regarding support issues. Troubleshoot issues related to third-party software applications. Additional duties may include working on special projects like customer migrations, product testing, implementations, and training. Education & Experience 2-5 years in a software support environment supporting complex enterprise applications. Experience with SQL, XML, JavaScript, HTML. Experience with database platforms such as Oracle, SQL Server, MySQL, or PostgreSQL. Experience with web services APIs, database connectors, SOAP. Strong knowledge of database-centric, internet-based systems. Ability to multitask and work independently. Excellent written and verbal communication skills. Four-year degree or equivalent experience. Additional Skills Highly organized and curious about new technologies. Strong multi-priority management skills. Commitment to customer satisfaction. Recent (within 5 years) experience in technical support working with enterprise customers. At least 20% of work involving troubleshooting with SQL and relational databases. Over 2 years experience reading and troubleshooting XML, HTML. Over 2 years experience with network, client, and server connectivity. Digital marketing experience from an email service provider or competitor. Benefits Summary Compensation is based on skills, qualifications, experience, and location. Full-time roles include benefits such as Medical, Dental, Vision, Commuter, and 401K with company matching. #J-18808-Ljbffr
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Technical Support Consultant 2
2 weeks ago
Ottawa, Canada Ursus Full timeJob Title: Technical Support Consultant 2 Location: Hybrid to Ottawa office. Open to Toronto and Vancouver. Pay Range: $25-$35/hr Duration: 7 months Company Our client, a Fortune 500 Software Organization, is seeking a Technical Support Consultant 2 to join their team. Duties Provide technical support and product guidance to customers, partners, and others...
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Technical Support Consultant 2
1 week ago
Ottawa, Canada Ursus Full timeJob Title: Technical Support Consultant 2 Location: Hybrid to Ottawa office. Open to Toronto and Vancouver. Pay Range: $25-$35/hr Duration: 7 months Company Our client, a Fortune 500 Software Organization, is seeking a Technical Support Consultant 2 to join their team. Duties Provide technical support and product guidance to customers, partners, and others...
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Product Technical Support
3 weeks ago
Ottawa, Canada Assent Full timeGet AI-powered advice on this job and more exclusive features. Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top‑tier, sustainability‑driven manufacturers. Hidden risks riddle supply chains, many of which weren’t built with sustainability in mind. That’s where we step in. With insights...
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Technical Support Consultant
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Ottawa, Canada Altera Digital Health Inc. Full timeAltera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon®, Altera TouchWorks®, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of...
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Consultant, Global Technical Support
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Ottawa, Canada Ciena Full time**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
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Solutions Consultant 2
4 weeks ago
Ottawa, Canada Palo Alto Networks Full timeOur Mission At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a...
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Solutions Consultant 2
1 week ago
Ottawa, Canada Palo Alto Networks Full timeJob DescriptionYour CareerThe Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and...
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Product Technical Support
5 days ago
Ottawa, Canada Assent Compliance Full timeCompany Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers for comprehensive...
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Product Technical Support
5 days ago
Ottawa, Canada Assent Compliance Full timeCompany Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers for comprehensive...
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Solutions Consultant 2
4 weeks ago
Ottawa, Canada Palo Alto Networks Full timeCompany Description Our Mission At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here...
