General Manager

Job Title: General Manager

Reports to: Board of Directors

Works with: COO/CFO

Direct Reports: Clubhouse Manager, Head Professional, Golf Superintendent

Compensation: Commensurate with experience

Qualifications:

1. The ideal candidate will possess a strong private club golf operations background having previously been or acted as Director of Golf or Head Golf Professional at a private club.
2. Ideally 3-5 years or more experience as a General Manager at a private club.
3. Strong inter-personal and communication skills working with members at large, Board or committee members, employees, and senior management to continue a harmonious and efficient working environment.
4. Proficient with working with member committees and organizing and presenting materials with required background information for committee or Board approval.
5. Strong computer skills in Microsoft products as well as knowledge of Jonas Club Management software.
6. Strong working knowledge and understanding of Club financials, reporting to finance and the Board, directing department executives and in overall budgeting processes.

Job Description:

The role of General Manager (“GM”) is outlined below including, but not limited to, the following:

Golf Related Responsibilities:

1. Golf Course Management

• Tee time booking.
• Assist and notify members of starting rotation.
• Supervise play in accordance with Club rules.
• Monitor the pace of play and assist members as required.
• Ensure carts are clean, organized, and available.
• Accurate and timely billing of cart fees and other.
• Manage Golf Services.
• Direct staff.
• Ensure staff training.

• Stay up to date in product knowledge and inventory levels.
• Generate sales.
• Ensure proper appearance and cleanliness of Pro Shop.
• Promote and plan markdowns and retail events.

• Provide guidance and assist the Tournament Coordinator, as required.
• Assign tasks at tournaments and for league play.

• Provide effective instruction to individuals and groups through lessons, clinics and camp programs if required.
• Have a complete understanding of the golf handicap system and associated instructions to members.
• Supports the Junior Golf Program including clinics, camps and competitions.

• Ensure safe practices are followed.
• Ensure facility is well stocked and organized.
• Ensure an adequate ball supply is maintained.
• Administer payments.

Non-Golf Specific Responsibilities include, but are not limited to:

1. Responsible for overall membership services and management and oversight of all Club departmental areas of operations and the department managers to ensure an outstanding experience for all BCC members and guests.
2. Work with all department managers to ensure effective and timely training, orientation and operational management of employees across the Club.
3. Fosters relationships with all members and welcomes all new guests.
4. Responsible for all financial management aspects of the Club’s business including but not inclusive of; club bank accounts, accounts payable / receivables, audit controls and account reconciliations.
5. Protects the assets of the Club.
6. Establish and maintain a “best practices” approach in controlling expenses while maintaining member satisfaction.
7. Provide financial oversight for all capital purchases.
8. Implement productivity and cost savings opportunities that do not detract from member / guest quality and service standards.
9. Ensures the Club is not placed in a position of liability by non-compliance with regulatory requirements and acts of negligence or poor management decisions.
10. Make recommendations as needed to adjustment of budgets, changes in cash flow needs and other financial matters are to be communicated on a timely basis to the Board of directors, with appropriate suggestions for remedial action.
11. Assist Committees in their capital budget prioritization deliberation, and coordinate this process through the Board of Governor’s approval process.
12. Provide an annual report to the Board of Directors, and include results of staff performance appraisals and salary / bonus recommendations.
13. Improves and maintains the club’s web site to ensure the site attracts outside Club interaction and provides member service information in an easy to use experience.
14. Fully utilize and improve the use of the Club’s available technology, including but not inclusive of the Jonas System.
15. Oversees the development and successful implementation of all marketing and member relations programs.
16. Attends regular meetings of the Club’s committees, and provides advice and recommendations where appropriate.
17. Support and monitor the processes to attract new members and revenue creating events.
18. Manage the following positions and help with all related supporting staff; Food and Beverage/Clubhouse manager, Golf Course Superintendent.
19. Ensure all department managers hire, train and manage their staff.
20. Develop, maintain and disseminate a fundamental management philosophy that recognizes our staff is a key part of our sustainable competitive advantage and overall outstanding membership services.
21. Manage and clearly define direct reports goals and objectives. Providing consistent feedback towards continuous improvements.
22. Develop and monitor basic Human Resource policies consistent with the Board of Directors desire to treat employees fairly at all times, and compliant with laws and regulations.
23. Maintains all approved Club by-laws, policies and procedures including but not limited to; general, operational, membership and personnel policies.
24. Manages policies and procedures related to Club employees.
25. Help directly lead our clubhouse operations ensuring the highest quality and standards of food, beverage, catering and related services.
26. Provide quality communications with the Club’s President, Board of Directors, employees, and members.
27. Ensure all matters raised and discussed at monthly Board of Directors meetings follow an approved process for introducing, analyzing, vetting, and recommending courses of action to the Board of Directors.
28. Act as a “Club Leader” at all times, which is required from all Club managers and salaried employees.
29. Address other such duties as may be requested and required for the orderly and efficient operation of the Club.

Physical, Mental & Visual Demands:

• Irregular hours
• Be able to bend, swing, stoop, reach or lift up to 25 pounds
• Be confident and comfortable managing people up or down the organization chart

Working Environment:

• Working outdoors which results in being exposed to various weather conditions such as heat, rain, wind.
• Prolonged exposure to sun.

Expressions of interest and resumes are to be submitted to both rcrook@barriecountryclub.com and bpresident@barriecountryclub.com.

Job Types: Full-time, Permanent

Benefits:

• Extended health care
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work Location: In person

Application deadline: 2024-08-31