Platform Data Architect, Scotiabank

4 months ago

Old Toronto, Canada Scotiabank Full time

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

The Service Management Technology team is responsible for managing the Enterprise ServiceNow platform within Scotiabank. The team is comprised of System Administrators, Business Analysts, Quality Assurance Analysts, Developers, and Solution Architects to maintain the platform and its applications, as well as roll out new capabilities.

You will be responsible for the design and management of Scotia ServiceNow platform foundational data. You will work with ServiceNow (vendor), the platform management team, and stakeholders to ensure that data is sourced, defined, and managed to meet regulatory standards and industry standards, protecting Scotiabank’s assets while operating efficiently within the platform’s intended architecture.

Is this role right for you? In this role you will:

  • Be accountable for setting standards, taxonomy, naming conventions, and defining & engaging data stewards for Scotia ServiceNow foundational data.
  • Implement platform foundational data in accordance with CSDM framework.
  • Create Data Access Standards and Procedures across all instances.
  • Manage data-related requests for ServiceNow foundational data, ensuring completeness and correctness of data and data relationships.
  • Design, document, and manage IT business processes associated with platform foundational data source, creation, management, and retirement.
  • Coordinate and assist with the execution of data governance and control requests related to enterprise governance and audit.
  • Coordinate between various owners of platform foundational data areas in terms of data integrity and relationship management.
  • Assist DevOps and UAT teams in the development of test data.

Data Analysis and Reporting

  • Design, develop, and regularly generate reports to communicate and monitor compliance.
  • Analyze exception data to identify potential accuracy issues, investigate, and report on issues and remediation options.
  • Conduct control gap analysis to identify root causes of incorrect data and recommend remedial actions.
  • Assist in identifying and defining needed enhancements in foundational data as well as new categories that would add value to the platform capabilities.
  • Reconcile foundational data and assist in conducting configuration audits.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Excellent knowledge of CSDM 3.0 and/or 4.0.
  • An excellent understanding of ITIL concepts. ITIL V.4 Certificate is a plus.
  • Hands-on ServiceNow experience.
  • ServiceNow architecture experience is a plus.
  • A very good understanding of data lineage concepts and data governance tools.
  • A very good knowledge of monitoring, configuration management, SAM, and HAM tools (e.g., SCCM, Bigfix, Dynatrace, etc.).
  • Very good knowledge of ServiceNow Integration Hub.
  • A minimum of 5 years of job-related experience with problem-solving, analytical, and proactive problem-solving skills.
  • Excellent communication skills, both verbal and written.
  • General understanding of other computer systems outside the area of specialty such as other operating systems or database software.
  • Ability to work with non-technical users.
  • Post-secondary education with a focus on Computer Science or Engineering disciplines.
  • Good understanding of data mining.
  • Very good understanding of relational database concepts.
  • Good understanding of the ETL process.

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
  • Accessibility and Workplace Accommodations - We are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - We offer opportunities for community engagement & belonging with various programs such as hackathons, contests, and more

Working location condition: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas, committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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