IT Infrastructure Manager

2 weeks ago

Montreal, Canada Stir Consulting Full time
The opportunity :
The ITS lead will be based in Montreal with both local (Montreal) and functional (New York) reporting lines. The primary responsibility will be to maintain and support of infrastructure and users based in the US, Brazil and Canada. The ITS lead will supervise the BAU activities and projects in infrastructure for Americas perimeter.
The ITS lead is in charge of planning, organizing and controlling all activities of the group, and establishing, implementing and ensuring ongoing support of new and / or existing systems and procedures.

What you will do :
Management of the IT domain related to the infrastructure; this includes management of the team/services in charge of:
  • Implementing IT infrastructure strategy, cost reduction through simplification, and improvement or efficiencies.
  • Manage the budget of the domain: actual / forecast as well as ensure that budget is put into good use.
  • Oversees the operations with third parties, onshore, who are providing support.
  • Coordination with teams in Head office for reporting, getting directives from relevant teams for CAGIP and CACIB standards
  • Infrastructure support including support for end users. Includes coordination with external vendors or other CACIB entities.
  • Ensure Projects are delivered with help of Project management team.
  • Develop good relations with ITS Build and Run teams and ensure information exchange is in place
  • Ensure that Documents and procedures are updated and controls are performed in timely manner.
Management and leadership capability:
  • Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
  • Define strategy for its own domain (target operating model, technology…) and present it to the CIO in NY. Execute when the approval is obtained.
  • Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.
  • Manage the department budget related to the Project and Business as usual (Budget estimates and follow-up) and ensures that budget and resources are put to good use.
  • Provide input to general architecture - including hardware, network, tools, software, etc.
  • Consult with and advise other departments on systems and procedures.
  • Develop good relations with the business; follow relationship with third parties, manage / assist members.
  • Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
  • Ensure integrity of all systems - including out of hours support (24/7), where required.
  • Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.
  • Looks for new tools available in market
  • Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
  • Ensure the following processes are in place and efficiently executed: change management, incident management, problem management, knowledge management, demand management.
  • Exercise the duties of a manager with respect to supervision of all personnel within the group including staffing, training and development, performance appraisals, resolving personnel problems, recommending salary increases, promotions, and terminations. Reports such activities to the Chief Information Officer.
  • Ensure proper reporting of statuses and KPIs. Responsible for the IT Steering Committee commentaries
  • Ensure successful execution of projects under the domain, including review, remediation, risk mitigation for delivery on time, w
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