Head of Lending

2 weeks ago

Old Toronto, Canada AltFi Ltd Full time

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

LinkedIn’s Top Startup in Canada for 2022 and 2023
Top-ranked mobile apps and credit cards
Canada’s top-rated credit card
Team of 700+ people
1M+ customers in 3 years
11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

The Head of Lending will be responsible for Neo's unsecured lending strategy and will be responsible for driving receivable growth for the lending business, while staying within the risk tolerances set by the credit risk management team.

What you’ll be doing

Develop and lead the Lending P&L for Neo, with a focus on Credit Cards and Real Estate Secured lending supporting the growth of the business and ensuring its integration into the overall company strategy
As the champion for retail credit and mortgage product offerings, this person will be the subject matter expert for all things credit and collaborate with business partners and stakeholders to analyze needs and opportunities to develop product solutions
Direct and influence cross-functional teams to implement strategies to grow the lending business, including working with the product and marketing teams to consider and recommend new products, features, or marketing campaigns
Responsible for managing the product life cycle for all credit and mortgage products and related business strategies that contribute to portfolio growth, profitability and customer and engagement objectives
Evolves Neo’s existing product line pricing structures, strategies and tactics to meet changing environments, customer preferences and revenue targets
Develops and owns the annual operating plan and will identify and implement actions to close gaps and meet/ exceed targets
Provide leadership to direct reports through training, continuous learning, performance assessment, coaching and recognition
Drive product enhancements and new initiatives that support the corporate strategy and present these to Neo’s Steering Committee through assessments. business cases and operating plans
Work closely with Credit Risk Management to deliver an optimized strategy that balances the growth ambitions of the Retail Banking business at Neo and maintaining a healthy portfolio

Who we are looking for

A minimum of 6 years of extensive senior leadership experience in leading at a fast-growing organization, preferably within the retail banking space. Strategy/consulting experience is a plus
Prior P&L ownership of unsecured lending product(s) preferred
Extensive experience in retail banking, credit cards, and unsecured lines of credit and loans
Entrepreneurial DNA - comfortable building a business from the ground up, making decisions in the face of ambiguity (but make data-driven decisions when possible) and dealing with major challenges along the way with poise
Excellent communication skills - ability to develop concise summaries of complex analyses and data appropriate for various levels of consumption ranging from board members to team members across the company
Strategic thinker with a strong ‘business sense’

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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