Service Delivery Manager

4 days ago

Mississauga, Canada Epsilon Solutions Ltd. Full time
Job Title: Delivery Service Manager

Location: Mississauga, ON (Need to visit office 3 days a week)

Job Type: Fulltime

  • Require a Delivery Service Manager to support 3 Supply Chain master Data products
  • Must have experience & domain knowledge with supply chain.
  • Must have knowledge and working experience working in a Service delivery role
  • Must have domain knowledge on supply chain

Main responsibilities include:

  • Strive and promote Continuous Service Improvement
  • Accountable for service quality, efficiency, effectiveness and consumer satisfaction with the running of the service.
  • Defines service runs in compliance with service metrics relevant to the consumer, identifies new ones and design the methods to measure them.
  • Accountable for delivery against the metrics, pursuing service targets, due dates and quality standards
  • Engage and influence vendor relationships to ensure external operation meets the agreed service metrics and identify new opportunities.
  • Reviews vendor relationships for external operation and lead the service transitions, internally or to a new vendor
  • Handles high profile escalations related to the operation of the services.
  • Seek for optimization opportunities, incorporate sourcing strategy, and cooperate with sourcing managers to find best-suited delivery models
  • Play a leader role in service benchmarking, RfP process, transition or setting up new service with different suppliers working with procurement and vendor management
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