Seasonal Customer Service Associate

3 weeks ago

Kitchener, Canada Henry's Full time
*About Henry’s:*

Henry’s is proud to be one of Canada’s Best Managed Companies As Canada’s greatest camera store, we know our stuff – and that’s why we’ve been in retail for over 100 years. The loyalty of our employees and their passion for photography and customer service sets us apart from the competition. You will be surrounded by dedicated, humble and passionate people who work hard at what they do and encourage you to be exactly who you are. It means that your expertise is valued and your contributions count. We embrace and drive change, showcasing our creativity and challenging traditional ways of doing business. Our success is based as much on our creative and talented teams as the selection of products, competitive prices, and industry leading services we offer.

Learn more about what makes working at Henry’s special and what you can create with us

*Come see things through our lens*

*Why Join Us?*
* Great company and a creative community
* Employee and family assistance program for your total wellbeing
* The opportunity to test and play with a variety of different equipment while also learning about our products
* A great employee discount program to buy cool gear
* Enjoy subsidized memberships and discounted tickets at a variety of vendors like GoodLife Fitness Centers and Canada’s Wonderland
* The opportunity to innovate and create, making your mark in a continuously evolving business

*The Role:*

As a Customer Service Associate, you will be the face of our retail store, responsible for ensuring exceptional customer experiences. You will assist customers with inquiries, provide product information, process transactions, and uphold the store's reputation for outstanding service. Here's what a typical day looks like:
* Greet customers warmly as they enter the store and assist them in locating products.
* Provide knowledgeable assistance regarding product features, pricing, and availability.
* Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
* Handle customer inquiries, concerns, and complaints promptly and professionally, striving for resolution.
* Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
* Uphold store policies and procedures regarding returns, exchanges, and warranties.
* Collaborate with team members to ensure smooth store operations and contribute to a positive work environment.
* Stay updated on new product arrivals, promotions, and store events to provide accurate information to customers.
* Participate in ongoing training and development opportunities to enhance product knowledge and customer service skills.

*The Ideal Candidate:*
* *Passion for photography* is considered an asset
* Ability to assess and understand customer needs, assisting them with product selection, providing technical information, and product demonstrations
* An energetic and friendly individual with knowledge of the industry
* Eager to learn about Henry’s products and services

*What you Bring:*
* Previous experience in customer service, sales, retail sales, over the counter shopping, technical support, camera repair, or customer support is an asset
* Excellent communication skills
* Good understanding of the products and services offered at Henry’s
* Excellent interpersonal skills; able to make a personal and genuine connection with customers
* Able to identify problems and a solution to them while maintaining a positive attitude
* Interested in learning new things

We believe Henry’s culture supports individuals to pursue their passion and to achieve great things. This opportunity will offer a career that will be rewarding, interesting, sometimes challenging, but mostly fun. Join the Henry’s family and be part of our exciting future

We sincerely thank all applicants for their interest in the role. Due to the volume of resumes received we will only contact applicants meeting role requirements for next steps.

Henry’s is pleased to accommodate individual needs for applicants with disabilities within the recruitment process. Please let us know if you require an accommodation to ensure your equal participation in the recruitment and selection process.

Job Types: Part-time, Fixed term contract, Seasonal

Expected hours: 7 – 30 per week

Benefits:
* Store discount
Shift:
* 8 hour shift
Work days:
* Holidays
* Monday to Friday
* Weekends as needed

Application question(s):
* Please describe your level of experience with photography.
* Henry's requires a minimum availability of 3 days per week (two week days and at least one day on the weekend). Can you meet this availability requirement?

Experience:
* Photography: 1 year (required)
* Customer service: 1 year (required)

Work Location: In person

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