Senior Solutions Manager

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Senior Solutions Manager to join our dynamic and highly engaged Business Development team. Our B2B and B2I clients offer Maple’s virtual care services as health and wellness benefits for their patients/employees. With thousands of clients and partners, including some of Canada’s largest brands, and millions of covered patients, this is a unique opportunity to significantly impact the future of healthcare delivery.

In this newly created role, you will own the delivery of exceptional value to our internal and external stakeholders by ensuring well-designed solutions to meet client and end-user objectives. You’ll be responsible for understanding our client's business challenges, goals, and requirements, and then collaborating with internal teams to design and implementhealthtech solutions that address these needs effectively. From providing technical expertise during the sales process to supporting clients through post-sales implementation, your role will encompass a wide range of responsibilities aimed at enhancing our products and services, improving sales strategies, and ultimately driving client satisfaction. You will create and maintain technical content, liaise with cross-functional teams, and continuously gather feedback to identify areas for product development and improvement.

Critical to success in this role will be your creativity and strategic thinking in designing innovative solutions that meet the unique needs of our clients and end-users. You'll leverage your deep understanding of customer experience to ensure seamless and impactful product and service implementations. Your digital literacy and data mastery will enable you to analyze client requirements and derive actionable insights that drive continuous improvement. By managing complexity and effectively handling multiple projects, you'll collaborate with cross-functional teams and utilize your stakeholder management skills to maintain strong relationships with internal and external partners, ensuring the delivery of exceptional value and satisfaction.

12 – 18 MONTH DELIVERABLES

To realize the company’s growth mandate, within the first 90 days, your primary objective will be to deliver tangible results that demonstrate your immediate impact on Maple's goals. Your focus will be on understanding our internal systems and clients' needs deeply and identifying opportunities to drive value. You will actively engage with key stakeholders to gather insights, assess current processes, and identify areas for improvement. By the end of this period, you will have developed documentation and implemented strategies or solutions that directly contribute to delivering our services, improving sales strategies, or driving client success.

In the next 12-18 months, you will continue to build upon your initial successes and drive significant impact across our B2B and B2I distribution channels. You will lead the design and implementation of innovative virtual care programs that address our clients' evolving needs and contribute to Maple's growth objectives. Additionally, you will play a key role in identifying and capitalizing on product-related upsell and cross-sell opportunities, further solidifying Maple's position as a leader in the industry.

CANDIDATE PROFILE

• The ideal candidate possesses a Bachelor’s degree coupled with at least six years of experience in a solutions manager, implementation, or project management role within a high-growth B2B tech environment.
• The ideal candidate has a strong capability to apply technology solutions to business issues and expertise in converting product ideas and expressed requirements into a comprehensive set of concrete deliverables.
• They display a strong sense of ownership and are able to lead and influence internal and external stakeholders across sales, engineering, and product teams, focusing on driving business growth.
• Proactive and self-motivated, the ideal candidate has experience building the case for, planning, leading, and delivering complex and evolving agile projects.
• The ideal candidate possesses strong business analysis skills and capability to understand complex systems, processes and workflows, able to optimize and create business requirements via workflows and user stories.
• The ideal candidate has strong project management or program management skills, is thorough and meticulous, has an eye for detail, and is committed to following through. They are deeply empathetic to others' perspectives and can build trust with clients and partners while managing project expectations and outcomes.
• They possess exceptional communication and presentation skills, and they can effectively organize and communicate complex concepts to diverse audiences.
• While not mandatory, experience in healthcare or an understanding of the health benefits ecosystem is considered an asset.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.KEY COMPETENCIES

• Creativity
• Customer Focus
• Digital Literacy
• Execution Oriented
• Strategic Thinker
• Data Mastery
• Stakeholder Management

CULTURE AND ORGANIZATIONAL FIT The Maple team is:

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLE We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

OTHER

• Job type: Full-time
• Hiring manager: Director, B2B Business Operations
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
• Start date: August 2024
• Vacation: 4 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check. #J-18808-Ljbffr

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