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Night auditor
4 weeks ago
Description de l'entreprise
Le Mercure Hôtel Plaza Bienne est un hôtel business de 4 étoiles. L'hôtelest situé au cœur de la ville de Bienne à seulement quelques minutes à pied de la gare, de la vieille ville et de la zone piétonne. Ildispose de 100 chambres et suites confortables, de 3 salles de banquets et séminaires pouvant accueillir jusqu’à 100 personnes et d'un espace de Co-Working de style industriel. Le restaurant «Barrique» propose une cuisine méditerranéenne préparée à base de produits locaux. L'hôtel dispose aussi d'un bar de nuit "L'heure bleue".
Description du poste
Le night auditeur est responsable de l'accueil des clients durant la nuit. Il gère leur arrivée, les encaissements et veille à leur bien-être. Il est aussi responsable de:
- Prise de réservation par téléphone ou walk in
- Responsable de sa caisse et des encaissements
- Facturation (déductions, paiement, ...)
- Accueil client
- Responsable de la qualité du séjour de nos clients durant la nuit (service bar, snack,...)
- Réalise la clôture journalière
- Effectue les contrôles journaliers (statistiques, contrôle de CC, ...)
- Remontée de cave restauration et contrôle F&B
- Veille à la sécurité du bâtiment et des clients
- Mise en place petit déjeuner
Qualifications
Vous vous sentez à l’aise au contact des clients et vous arborez un sourire en toute circonstance ?
Vous avez à votre actif une précédente expérience réussie à un poste similaire. Et en plus du français, Sie sprechen gut Deutsch and your English is fluent.
Alors vous êtes sûrement le talent que nous recherchons
#J-18808-Ljbffr-
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