Customer Success Manager
4 weeks ago
- Provide ongoing support to existing clients.
- Managing and aligning expectations of our customers.
- Understand key challenges and pain points of the various stakeholders of the project and cater the implementation plan to meet their needs.
- Present new features and functionalities personalized to accounts owned by you by addressing their unmet needs.
- Help grow Hypercare’s usage and scope within our existing customers to address unmet needs or potential users within our existing customer.
- Leading quarterly business reviews with existing clients to communicate the uptake of Hypercare, the key performance indicators the customer cares about, communicating new features and functionalities and understanding the customers’ long-term vision with our product.
- Advising workflow and processes for our customers using the Hypercare product.
- Implementation of Hypercare at healthcare systems and organizations.
- Identify new features that could help clinicians’ workflows.
- Presenting the Hypercare value proposition to new users.
- Extracting and monitoring data to help drive product decisions.
- Keeping new clients engaged with Hypercare.
- Helping new users onboard onto Hypercare.
- Managing deliverables across small and large-scale organizations.
- Being available to support the wider Customer Success team with on-call support.
- Comfortable in a fast-paced environment.
- Customer-focused with a passion for the success of our clients.
- Excellent verbal and written communication skills.
- The ability to learn new skills quickly.
- The understanding of how to prioritize tasks.
- A team player with the ability to work in a supportive team environment as well as independently.
- Detail-oriented and organized.
- Experience conducting enterprise sales.
- Experience in a start-up environment.
- Experience with MySQL database.
- First-hand experience in clinical/healthcare setting.
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Customer Success Manager
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Customer Success Manager
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Old Toronto, Canada Burroughs, Inc. Full timeCustomer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...
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Customer Success Manager
4 days ago
Old Toronto, Canada Burroughs, Inc. Full timeCustomer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Principal Customer Success Manager
4 weeks ago
Old Toronto, Canada Intuit Inc. Full timeWe seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...
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Principal Customer Success Manager
4 weeks ago
Old Toronto, Canada Intuit Inc. Full timeWe seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...
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Customer Success Manager
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