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Director, Centre of Excellence

3 months ago

Old Toronto, Canada Scotiabank Full time

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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title:  Director, Centre of Excellence - Cultural Segments

Requisition ID: 201599

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Director, Centre of Excellence you will develop centralized capabilities to socialize and foster connections with client segments/communities and establish market position in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

  • Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Conduct research to outline client needs and develop client journey maps across businesses, identifying opportunities to enhance experience
  • Work with stakeholders across the bank to implement changes to processes, policies, etc. to improve cultural client experience
  • Develop knowledge materials to staff across the value chain to inform on ways to engage and interact with cultural segments
  • Create and maintain a central repository to store knowledge materials, and inform on upcoming events / new initiatives
  • Work with Communications and other partners, to identify opportunities to promote cultural events and engage in sponsorships
  • Work with Economics team and other partners, to support thought leadership activities, including primary research and article publication
  • Support the management and coordination of the Cultural Segments Steer Co to engage leaders on progress and new
  • Lead the management of the Cultural Champions Network of regional staff
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. \
  • Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We would love to work with you if you have:

  • Strong interpersonal skills
  • You have at least 10+ years of professional working experience in banking, wealth management, etc.
  • External network of partnerships or proven track record of strong relationship building
  • Experience building strategic partnerships and a proven ability to drive continuous improvements to achieve business goals.
  • You have a post-secondary education in Business
  • Masters considered an asset



Some more information you might want to know:

  • You will be working in a standard office-based environment, Non-standard hours are a common occurrence.
Location(s): Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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