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Specialist II, Global Account Services

2 months ago

Saint John, Canada Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking a Specialist II, Global Account Services to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusivity, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you

The Role

The position of Specialist II, Global Account Services, is an exciting and fast-paced support selling role. Individuals will work with global clients in multiple segments by coordinating group/transient hotel bookings from key global accounts via telephone and email. Specialists work with both internal and external computer systems. Global Account Services Specialists work in tandem with global sellers, clients and hotels to negotiate special rates and terms for clients and groups utilizing proposals and contracts. Groups can range from 1 hotel room to thousands of hotel rooms. Specialists work through multiple mediums (phones, web, client software, and email) to solicit and convert revenue opportunities while building and maintaining strong relationships with new and existing key accounts. Specialists are responsible for meeting revenue and conversion targets and Service Level Agreements. Specialists will be working with multiple clients and multiple contracts simultaneously. Specialists may or may not work with dedicated key accounts.

What you'll do

Specialists core job functions include processing incoming opportunities and converting them into bookings. Specialists will interact with clients, global sellers, hotels, and customers via inbound/outbound phone calls and email correspondence with the goal of placing bookings in the best hotels and for the best rates requested through a consultative approach with the customer. Specialists will also be expected to resolve within reason basic customer services related issues surfaced by key accounts. It is essential the Global Account Services Specialist be able to perform their duties in a contact center facility or approved location, while seated at a desk and in accordance with the company attendance policy. Attendance is a critical function of the job and will be managed in accordance with the Wyndham Hotels & Resorts attendance policy.

Responsibilities include but are not limited to:

  • Work within computer systems, including via email, to negotiate rates and information for clients and/or follow up on related tasks.
  • Place outbound calls to clients/hotels/global sellers.
  • Create and send email correspondence requesting contracts/rates and follow up with clients, hotels, and global sellers.
  • Receive inbound phone calls and emails from clients, hotels, and global sellers.
You'll be successful if you have:
  • Ability to work through company provided training.
  • Excellent verbal and written communication skills.
  • Computer proficiency.
  • Ability to multi-task.
  • Knowledge of travel industry is a plus.
Required Qualifications/Experience:
  • High School Diploma.
  • Technical Skills: Practical knowledge of Salesforce, Microsoft Office Suite, Microsoft Outlook, Web Browser Usage (ex. Microsoft Edge, Chrome), use of telephone.
  • Job experience: Minimum of one year of sales experience, preferably in the hospitality industry.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

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