Field Supervisor
3 days ago
Mobility is the goal
Safety and Supervision- Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
- Ensure exceptional quality standards, training and performance of field personnel
- Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
- Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
- Coach hourly field employees Company’s methods of quality, productivity and safety
- Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
- Review of time tickets for accuracy and maintain vacation schedules
- Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
- Manage/support all service work in the area of responsibility within the framework of financial budget
- Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety
- Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
- Provide technical support to Sales and Field employees
- Ensure ISO compliance
- Liaise with property management representatives/building owners
- Ensure compliance with government regulatory requirements
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
- Ensure customer needs or enquiries are met in a prompt, professional manner. Provide clear and written communications
- Demonstrate to customers that they are receiving fair value for their expenditures
- Communicate with and influence business agents, inspectors, etc., in resolving disputes
- Monitor service calls in assigned portfolio to eliminate repetitive calls
- Maintain and manage proactive relationships with Union business agent
Mobility needs you Post Secondary – preferably in Business or Engineering 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment Proficient in MS Office
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate customer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Ability to embrace new concepts and change as well as seek new ways of doing things
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