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Service Support Associate
2 weeks ago
Job Description Service Support Associate Location Toronto, ON : Job Description: We are looking for a Service Support Associate As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business. What you will do
- Acting as a liaison between clients and head office departments
- Handle routine client changes, and administrative and claim inquiries
- Process client plan changes
- Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
- Assisting service team with the preparation of new group submission materials proposals and presentation materials
- Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
- Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
- Responsible for the creation of client and advisor reporting
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team
- Provide back-up support to other positions on the team as required
Job Description Service Support Associate Location Toronto, ON : Job Description: We are looking for a Service Support Associate As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business. What you will do
- Acting as a liaison between clients and head office departments
- Handle routine client changes, and administrative and claim inquiries
- Process client plan changes
- Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
- Assisting service team with the preparation of new group submission materials proposals and presentation materials
- Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
- Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
- Responsible for the creation of client and advisor reporting
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team
- Provide back-up support to other positions on the team as required
- Highly adaptable, driven to be your best, and proven initiative
- Well-developed customer service skills
- Strong oral and written communication skills
- Strong mathematical skills
- Requires excellent Word, Excel, PowerPoint and Outlook skills
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
- Attention to detail key
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group insurance industry would be an asset
- In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program
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