Senior IT Infrastructure Specialist

4 weeks ago

Calgary, Canada H&R Block Canada, Inc. Full time

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you

The Opportunity:

Reporting to the Manager, IT Infrastructure, the Senior IT Infrastructure Specialist is responsible for increasing the in-house IT Infrastructure management and support capacity of the organization. The role aims to address various gaps identified within the current IT Infrastructure team, such as the risk of business impacting service outages, lack of capacity for strategic initiatives, dependency on legacy systems, absence of governance and standard architecture frameworks, technical debt, and limited skills in core technologies. The Senior IT Infrastructure Specialist will play a crucial role in optimizing IT infrastructure, supporting projects, and ensuring compliance with global technology changes and security controls.

This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.

Key Areas of Responsibility:

  • Provide Level 3 support for IT Infrastructure and services, including analysis and optimization of IT infrastructure within the corporate landscape, such as client PCs, servers, and storage environments.
  • Collaborate with Architecture, Security, Software Development, DevOps, and Cloud Ops teams to develop and deploy Infrastructure resources in adherence to established standards.
  • Gather data related to customer needs and use it to identify, predict, interpret, and evaluate system requirements.
  • Perform routine installations and configurations following standard protocols. Assemble and integrate system/products.
  • Support projects and document best practices and recommended network operations and maintenance procedures.
  • Contribute to the development and maintenance of systems imaging and patching processes.
  • Collaborate with cross-functional teams to gather requirements and design scalable, secure, and high-performance systems.

Key Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 7+ years of experience in IT Infrastructure management and support, with a focus on Level 3 support.
  • Knowledge of MS Server and MS Desktop operating systems, including build, configuration, performance tuning, and troubleshooting experience.
  • Experience with IaaS Cloud Services, preferably in Azure.
  • Experience with virtualization services, preferably with VMware.
  • PowerShell scripting knowledge is highly advantageous.
  • Strong knowledge and expertise in areas such as client PCs, servers, storage environments, and infrastructure optimization.
  • Experience with MS Networking Services such as DNS, DHCP, and Active Directory.
  • Experience with MS Management Services such as SCCM and GPO.
  • Experience with Linux is preferable.
  • Experience with storage services, preferably PureStorage.
  • Experience collaborating with cross-functional teams, including Architecture, Security, Software Development, DevOps, and Cloud Ops.
  • Proven ability to gather and interpret system requirements based on customer needs.
  • Proficiency in performing routine installations, configurations, system assembly, and integration.
  • Familiarity with best practices in network operations and maintenance procedures.
  • Experience with systems imaging and patching processes.
  • Strong problem-solving skills and ability to design scalable, secure, and high-performance systems.
  • Excellent communication and collaboration skills.

Do you have a passion for IT Infrastructure, along with the skills and qualifications required for this GREAT opportunity?

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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