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General Manager

3 months ago

Windsor, Canada The Windsor Club Full time

The Windsor Club

The Windsor Club was established in 1903 and offers a beautiful club on a stunning setting with banquet facilities and a distinguished history. The Windsor Club is a private members club that focuses on quality food and beverage services for our members and guests.

The Windsor Club is located in Windsor, Ontario, a thriving, cosmopolitan city in southern western Ontario. The city is united by its heritage, river and lakes, culture, and the benefit of being a border city with Detroit, Michigan.

The Windsor Club is seeking a General Manager (GM) to effectively administer our Club operations in conjunction with our mission, vision, and values, guided by our Policies and Bylaws. The GM is accountable for administration and management of all aspects of the Club including operations, programming, finances, facilities, and department operations including annual and monthly budgets.

The GM will act as the leader and mentor of the Club’s management team and will report to the Board of Directors through the President. Applicants should present their qualifications in accordance with the following criteria.

Responsibilities

  • Manage all aspects of the Club’s activities and services provided by the Club to ensure a high level of member satisfaction and referrals to their family, friends, and colleagues.
  • Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods.
  • Direct the work of and support the development of all department managers.
  • Manage and ensure the fiscal success of our various business sectors of food and beverage, and outside special events (weddings, etc.).
  • Develop and deliver a consistently excellent experience that far exceeds members' expectations in a private social club.
  • In consultation with the Board, deliver long and short-term financial objectives.
  • Prepare forecasts and execute the financial plan for the Club including development of annual operating, cash, and capital budgets.
  • Prepare financial reports to the Board and Finance Committee.
  • Lead the Club’s human resources, including establishing, initiating, and monitoring personnel policies and overseeing training and professional development programs. Maintain a healthy workplace environment where staff wishes to return, and candidates want to join the Team. Act as a mentor to Direct Reports and lead by example.
  • Coordinate and implement the strategies within the Club’s Board.
  • Welcome new and potential Club members, “meet and greet” all Club members during their visits to the Club.
  • Coordinate the marketing and member relations programs to promote the Club’s services and facilities to potential members.
  • Develop ongoing dialogue and rapport with members by being present at all major Club functions.
  • Ensure compliance with all legal and regulatory matters affecting the Club.

Qualifications

The following skills are key to meeting the goals of the Club.

Leadership Skills:

  • A visionary, trustworthy, dependable, and dynamic leader with the ability to work with the management team in addition to motivating staff and leading by example.
  • Employ concise communication skills which promote collaboration and effectively motivate team members to achieve clearly defined goals.
  • A thoughtful and pragmatic leader who builds fast and lasting relationships with staff and members alike by taking an active and visible role in club activities, events, and day-to-day operations.
  • The ability to problem-solve, delegate, critically think, and resolve conflict tactfully.
  • The ability to provide direction and expectations, including performance feedback with recognition that leads to positive outcomes.
  • Fully engage and inspire department managers and their teams to enhance member experiences.
  • Ability to set clear and measurable goals to assist teams in reaching objectives.
  • Use effective project planning and change management principles to anticipate problems, while collaboratively working to develop plans, which are successfully executed and evaluated.
  • Proudly represent the Club to external groups.

Interpersonal Skills:

  • Demonstrate integrity and ethical conduct in words and deeds; embody the characteristics of a successful leader through honesty, straightforwardness, accountability, leadership, empathy, and dedication.
  • A self-starter with a results-oriented work style combined with excellent verbal and written communication as well as interpersonal skills demonstrated with all the Club’s stakeholders.
  • Flexible and adaptable to changing needs in schedule demands & time commitments. There is an expectation this position will be present and visible at Club events.

Business/Finance Skills:

  • An entrepreneurial style combined with a strong understanding of all aspects of business management including business development, strategy, operations, finance, information technology, marketing, human resources, risk management, and performance management.
  • Experience or understanding of golf course operations and capital projects.
  • Values marketing (including digital) and its organizational impact.
  • Direct experience and understanding of the operation of a not-for-profit golf course including the hospitality aspects.
  • Incorporates succession planning by preparing staff for key leadership roles.

Education:

  • A post-secondary degree in business, hospitality, or professional golf management credential is preferable.

Experience and Accreditation:

  • Experience as a leader in recreational or member service club facilities.
  • A clear understanding of the requirements and culture to deliver an exceptional private club member experience.
  • Experience and understanding of food and beverage operations, including the current challenges of staffing, resources, and managing a fluctuating clientele from members to event venues.
  • Proven experience developing and managing budgets and business plans.
  • Experience reporting to a board and developing/implementing strategies to achieve objectives adopted by the Club.
  • Flexibility with schedule and understanding of the need to be available with a limited management team and resources.

Compensation

The Club will offer an attractive compensation package, commensurate with experience, which will include a competitive base salary and bonus opportunity based on fiscal achievements and membership retention.

Benefits/Perks

  • Health and Dental benefits
  • Flexible schedule
  • On-site parking
  • Vision care

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Hospitality: 5 years (required)
  • Private Club: 5 years (preferred)

Work Location: In person

Application deadline: 2024-08-01
Expected start date: 2024-08-19

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