Sales Manager

7 days ago

Golden Horseshoe, Canada Greenstone Financial Services Canada Full time

Greenstone Financial Services was founded in 2007 and quickly become a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher’s Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've expanded into the Canadian market, introducing affordable, high-quality insurance products.

Our commitment to data-driven decision-making and a continually evolving product offering reflects our dedication to meeting the ever-changing needs of our customers. Renowned for award-winning customer service, we leverage technology and analytics to design, administer, market, and distribute a variety of insurance products in collaboration with the world’s most trusted underwriters. Join us in shaping the future of insurance.

PURPOSE OF THE ROLE

Lead and inspire a team of Sales Agents and Insurance Representatives on a day-to-day basis to ensure that their performance meets customer and business expectations, through daily training, motivating, coaching and driving positive customer outcomes. Undertake a range of ad hoc tasks and responsibilities as delegated from time to time by your manager.

KEY ACCOUNTABILITIES

The following aspects of this role are indicative only and in no way limit the Company in allocating additional accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification.

Leadership / Results and People Management

Provide support, coaching and mentoring to Sales Agents and Insurance Representatives
Identify coaching opportunities for all team members and develop accordingly
Identify growth potential and develop employees within their role
Identify growth potential and develop employees for various opportunities
Provide direction to team on a daily basis
Ensure all new team members are correctly inducted into the team
Run monthly team meetings and ad hoc workshops
Ensure that compliance rules are followed at all times
Ensure that the customer engagement rules are followed at all times
Listen to calls and provide relevant and regular coaching to all team members
Effectively utilise in-house coaching framework and apply to all coaching conversations
Adhere to and meet individual KPIs / objectives and contribute to business and team KPIs / Objectives
Contribute to the team using appropriate methods and interpersonal styles to ensure successful outcomes and the attainment of business objectives
Uphold and strengthen the Company’s values and ensure adherence to business rules
Possess an intimate knowledge of teams’ daily results
Set team goals that align with business objectives
Review daily stats and reporting and action any developmental opportunities
Follow-up on agent QA error and compliance standards
Complete assigned projects as directed
Drive a high preforming professional and compliant sales team
Complete required formal reviews within required timeframes e.g. probation reviews, 121s, performance reviews
Ensure morning minutes are delivered to the team on a daily basis
Support the recruitment of new team members in conjunction with talent acquisition partners
Build a high performance, high energy professional culture
Ensure all mentoring and development feedback is documented and stored in appropriate files
Manage complaints as needed and complete complaints process
Conduct regular QA spot checks in line with QA agreements
Maintain a detailed understanding of associated systems, products, processes and procedures
Assist in managing call queues
Any ad hoc duties as required by manager

POSITION REQUIREMENTS

LLQP (Ontario minimum other jurisdictions highly regarded) or ability to obtain
Minimum 2-3 year of people management experience
5+ years of experience in a relevant discipline or equivalent knowledge and skills gained through extensive practical experience
Proven capability to achieve sales results through guidance, coaching and mentoring
Previous experience within a sales and customer service environment
Demonstrated ability to lead a group of people to achieve targets and positive customer outcomes
Demonstrated ability to drive motivation and innovative thinking
Consistently demonstrating the Company’s values
Highly developed interpersonal skills
Eagerness and ability to embrace and implement regular feedback
Confident, positive and a passion for sales
Dynamic individual with high energy
Understanding of coaching model/s and proven success through there implementation

BENEFITS

That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

What's in it for you?

Funded Induction product training and on-going coaching and support
4 weeks' vacation leave per year
10 Sick days
Hybrid role (3 days in office 2 days working-from-home)
100% employer paid health benefits
$500 Health spending account
Parental leave top-up
5% RRSP matching
Growth opportunities
Will pay for memberships and renewals/ongoing licensing costs for relevant provinces
Free weekly lunches and more

Apply Now

If this role interests you, we would love to hear from you

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About Greenstone Financial Services Canada

Greenstone Financial Services Canada in North York, ON

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Exponential Interactive, Inc d/b/a VDX.tv

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Precise location data, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Device characteristics, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device identifiers

Data collected and processed: Users’ profiles

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Authentication-derived identifiers, Privacy choices, Device identifiers

Data collected and processed: IP addresses, Privacy choices, Device characteristics, Non-precise location data

Integral Ad Science (incorporating ADmantX)

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Non-precise location data, Device identifiers

Data collected and processed: Non-precise location data

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Precise location data, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Precise location data, Device characteristics, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses, Device characteristics

Data collected and processed: IP addresses, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device identifiers

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: IP addresses, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Users’ profiles, Privacy choices, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Privacy choices, Device characteristics

Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Precise location data, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Marketing Science Consulting Group, Inc. #J-18808-Ljbffr

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