Project Director, Pension Outsourcing

2 weeks ago

Montreal, Canada WTW (Willis Towers Watson) Full time
As a Pension Project Director you will:

- Source, develop, secure, and manage mid to large sized pension administration and outsourcing relationships.
- Serve as a strategic advisor to clients concerning their pension administration issues.
- Manage fully outsourced client engagements and ensure all client projects are staffed appropriately.
- Partner with Willis Towers Watson leaders to develop new pension administration outsourcing opportunities with current clients as well as new client prospects.
- Contribute your thought leadership to the overall development of the pension administration and outsourcing business.
- Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role includes:
  1. Sell outsourcing services to new clients of the firm
  2. Cross-sell outsourcing products, services, and projects to existing clients
  3. Participate in the preparation and review of new client contracts
  4. Interpret current contract terms and strategize on contract renewals
  5. Meet or exceed revenue, profitability, utilization, and market penetration goals for the role
  6. Manage the overall financial outcomes of projects to ensure financial success
  7. Ensure that project teams are delivering against established budget standards
  8. Establish a trusted advisor role with prospects and clients
  9. Provide consistent, superior relationship management concerning administration and outsourcing issues
  10. Manage the implementation of fully outsourced client engagements

- Lead pension administration consulting projects.
- Build leveraged teams that work effectively together.
- Develop plans for execution of complex engagements, integrating technology, administration, and Participant Service Center project components to ensure seamless, high-quality delivery.
- Ensure project managers are maintaining team progress against established budget, timeline, and quality standards.
- Evaluate and assure client satisfaction and retention.
- Serve as a senior pension administration strategist on client assignments, during both implementation and ongoing service delivery.
- Ensure that project teams are staffed appropriately and adhering to established quality and service delivery standards.
- Contribute and develop expert knowledge and experience of pension administration and outsourcing best practices, market trends, and products and services.
- Contribute to the development of new tools, approaches, and quality standards related to pension administration and outsourcing services.
- Build relationships with internal and external resources.
- Drive collaboration, communication, and integration internally to ensure project delivery.
- Educate other practices and Line of Business of the firm concerning our administration and outsourcing capabilities.
- Manage and mentor other administration consultants and staff to grow and improve our talent pool.

Requirements:

- 10+ years successful experience in managing and expanding outsourced pension administration relationships.
- Proven track record of new business development with Fortune 1000 plan sponsors or organizations of similar size.
- Deep knowledge of defined benefit pension plan design and administration issues.
- Proven ability to establish relationships and work collaboratively with team members in other practices and at all levels to effectively sell and deliver on client needs.
- Executive presence with polished and well-developed written and oral communication skills.
- Interest and aptitude in keeping abreast of the latest developments in administration and outsourcing approaches and contributing to the development of new tools and approaches.
- Flexibility with regard to travel that can range from 20-40%.
- An undergraduate degree is required; advanced degree preferred.
- Equal Opportunity Employer.

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