Product Technical Specialist | ONYX

GRAITEC Group Company is a global Software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

Ambitious and fast-growing environment: We see ourselves as a 30 years old startup, having doubled our revenue in the last 3 years again thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

Experts & Talents with strong culture: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.

A true international group: Graitec serves more than 200 000 customers worldwide with +50 offices in 13 different countries, enabling us to meet our customer needs around the globe

A market leader: we are one of the largest AUTODESK Platinum partners and the only one operating at worldwide scale with an equal split of the business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Softwares

Strong Products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth

The Product Specialist - ONYX will directly report to the Fabricate Product Line Director, playing a critical role within the team that is under the oversight of the Chief Product Officer (CPO). This role involves close collaboration across multiple divisions within Graitec, ensuring the delivery of innovative prefabrication solutions to meet and exceed market demands.

The CPO team has connections with different Graitec teams:

• Connections with the Chief Technical Officer (CTO) team to follow the development cycle and be sure we deliver on time the products.
• Connections with the different Solution Lines (SL), under the “VP Strategy” and “VP Sales IP” responsibility, to enable the sales and be sure we deliver the right products to achieve the business target.
• Connections with the Chief Marketing Officer (CMO) team to make sure we position and value correctly Graitec Products on the different markets.

The Product Specialist ONYX will daily work with Product Manager (direct report) and the Fabricate Product Line Director to deliver together expected content.

Role purpose/Objective
The Product Technical Specialist is tasked with the stewardship of product development and enhancement, specifically for our prefabrication solution, ONYX. This role demands a strategic blend of technical acumen and market insight to manage the product lifecycle effectively, from conception through to delivery. The Product Technical Specialist will spearhead the identification of innovative features, develop comprehensive technical specifications, and work closely with the engineering team to ensure the timely release of high-quality products.
Onyx, as a cloud-based document management software tailored for the prefabrication industry, particularly those using the Metal Wood Framer (MWF) modeling solution, offers an array of features designed to optimize the fabrication process from design to delivery. Its capabilities are specifically engineered to meet the demands of producing Computer Numerical Control (CNC) outputs for panels framed in MWF, alongside a suite of other functionalities that enhance efficiency, accuracy, and collaboration across projects. Below are key features of Onyx:

• Cloud-Based Accessibility
• CNC Output Generation
• Stacking and Bundling Modeling
• Shop Drawing Generation
• Integration with MWF
• Real-Time Collaboration Tools
• Comprehensive Reporting
• Enhanced Security and Data Protection

Key Responsibilities

Product

• Close collaboration with the Product Manager and the Product Line Director.
• Completely understand and able to fully describe the current capabilities and functionality of the products core modules.
• Contribute to the technical specifications for further implementation in the software with technical capabilities to approach global topics and customer requests.
• Identify and describe new modules based on existing teams experience or research, together with the Product Manager and Product Line Manager.
• Understand product scalability and capability to establish any limitations.

Market intelligence together with the Marketing team

• Analyze possible gaps in the market and how to address them, under PM responsibility.
• Identify and fully describe additional functionality required to ensure maximum multi-region adoption.
• Identify products strengths and weaknesses to ensure comprehensive understanding of market opportunities/threats

Sales enablement

• Contribute to the product positioning and messaging that differentiates our products in the market.
• Participate in exploratory meetings with customers, to define gaps, and propose solutions based on the product.
• Develop proof of concepts and scope of work documents to be used as a basis for customization and sales proposals.
• Contribute to develop, with the PM and the marketing team, a comprehensive sales tool kit (demos, best-use, documentation, video content etc.) that support the selling process of your products across multiple regions.
• Develop and deploy an internal pre and post training program, including documentation that ensures localized skills are of the highest quality and are retained.
• Follow customer satisfaction and report improvements requests.

Product launch

• Participate to the launch of current modules
• Contribute to develop a go-to-market strategy that considers local/regional/territorial/global exhibitions, events, and associations.
• Ensure customer success through management of final delivery of product and customizations, by means of regular follow up, customer trainings and site visits.
• Identify cross-functional opportunities and manage the delivery of communication across regions.
• Demand generation
• Create regular marketing material and content that support localized sales efforts (including newsletters, value propositions, mailers, etc.)
• Contribute and drive a pilot customer program within each region and retain direct communication to ensure adoption and derive case studies, testimonials etc.

Success indicators / KPIs

• Clear and High-quality specifications and analysis documents, fitting with end-user’s requirements.
• All new functionalities tested with at least one documented test for release.
• Select and Follow at least 3 pilot-customers in different regions.
• High level of interactions with product management and development team.
• High customer satisfaction rate with allocated products and product functionalities
• At least one yearly local/regional/territorial/global exhibition or event (can be done online) for allocated products
• Product launch according to deadlines
• At least one internal demo for each new functionality of yearly new release
• At least one external article / post (videos, webinar) about new functionalities
• Positive mindset inside the team

• +2 years’ experience as a Product Owner.
• Specific experience with document management systems or ERP systems.
• Understanding of Agile Process through practical application.
• Familiarity with the prefabrication industry, particularly with wood and LGS framing.
• Proven track record of working on projects related to the product scope.

• Bachelor’s or Technical degree in civil / construction engineering or equivalent work experience in construction Industry
• Strong project management skills coupled with a high attention to detail and superior multi-tasking abilities.
• Good written and verbal communication skills, technical writing experience.
• Business level English (English is the working language)
• Ability to operate in a fast-paced environment
• Ability to work as a remote employee as part of a geographically dispersed team.
• Strong leadership, mentoring, and collaboration skills
• Willingness to travel - 30% of time

• Screening/Get to know discussion
• Hiring Manager
• Peer of hiring manager or key stakeholder to the role from another organization
• Business Unit leader
• HR (if applicable, mandatory for all people manager roles)