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Store Manager Retail

4 months ago

Cranbrook, Canada Phoneji Wireless Inc. Full time

An Operational Manager in a mobile store is pivotal in driving the store's success by ensuring efficient operations, managing the team, and delivering excellent customer service.

This is a crucial role in ensuring the smooth and efficient functioning of the store. Here are the primary roles and responsibilities associated with this position:

1. Store Operations Management:

  • Oversee daily operations to ensure the store runs efficiently.
  • Ensure all store policies and procedures are followed.
  • Monitor inventory levels and manage stock replenishment.
  • Coordinate with suppliers and vendors for timely stock delivery.

2. Sales and Customer Service:

  • Set sales targets and work with the team to achieve them.
  • Develop and implement strategies to enhance customer satisfaction and increase sales.
  • Handle customer inquiries, complaints, and issues effectively.
  • Ensure the store provides excellent customer service.

3. Team Management:

  • Recruit, train, and supervise store staff.
  • Schedule and assign tasks to employees.
  • Conduct performance evaluations and provide feedback.
  • Foster a positive and productive work environment.

4. Financial Management:

  • Monitor store finances, including budgets, expenses, and revenue.
  • Prepare financial reports and analyze sales data.
  • Ensure cash handling and store transactions are accurate and secure.
  • Implement cost-saving measures without compromising service quality.

5. Marketing and Promotions:

  • Plan and execute in-store promotions and marketing activities.
  • Collaborate with the marketing team to develop advertising strategies.
  • Analyze the effectiveness of promotional campaigns and adjust strategies accordingly.

6. Compliance and Safety:

  • Ensure the store complies with all legal and regulatory requirements.
  • Implement health and safety protocols to ensure a safe environment for employees and customers.
  • Conduct regular audits and inspections to maintain store standards.

7. Technology and Systems Management:

  • Oversee the implementation and maintenance of store technology and systems.
  • Ensure the point-of-sale (POS) systems and other software are functioning correctly.
  • Train staff on the use of store technology and systems.

8. Reporting and Communication:

  • Prepare and present operational reports to upper management.
  • Communicate effectively with team members, other departments, and stakeholders.
  • Stay informed about industry trends and innovations to keep the store competitive.

Skills and Qualifications

  • Strong leadership and management skills.
  • Excellent communication and interpersonal abilities.
  • Solid understanding of retail operations and sales strategies.
  • Proficiency in financial management and budgeting.
  • Ability to analyze data and make informed decisions.
  • Knowledge of inventory management systems and point-of-sale software.
  • Customer service orientation with a problem-solving attitude.
  • Flexibility to work in a fast-paced and dynamic environment.
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