Assistant Store Manager

1 month ago

Vancouver, Canada Mejuri Full time

The Role:

The Assistant Store Manager is a dynamic individual with an entrepreneurial mindset, exceptional customer service skills, and a passion for leading and coaching teams. In supporting the Store Manager, the Assistant Store Manager is second in command and has a tremendous impact on driving growth and achieving the KPI’s, providing the best in class customer service experience for our dear clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making.

Customer Experience:

  1. Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
  2. Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service, and product knowledge.
  3. Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
  4. Partner with marketing & store services team to conceptualize in-store activations and partnerships that speak to our community and enhance the customer experience. Host 1 event at your store per quarter.
  5. Be the voice of the customer, ensuring insights and opportunities to improve brand, product, and services are communicated back to Mejuri HQ as needed.
  6. Promptly respond to and escalate any customer complaints.

Leadership:

  1. Assist the Store Manager in hiring, coaching, and developing a service-minded and high performing team.
  2. Build and promote strong collaborative relationships in your market and HQ.
  3. Create and participate in new hire onboarding activities for team members, ensuring a high standard for delivery.
  4. Support a performance culture of ownership, continuous improvement, and goal achievement.
  5. Clearly communicate expected standards and demonstrate desired behaviours. Lead by example
  6. Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment.
  7. Manage employee turnover by contributing to a positive, harmonious, and stimulating work environment that builds engagement.
  8. Embed the Mejuri values into the team’s daily activities.
  9. Continuously network and build a candidate pipeline for current and future openings.

Sales:

  1. Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
  2. Set and communicate sales and productivity goals for the team, track store’s performance at all times and achieve sales through teamwork.
  3. Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers.
  4. Review weekly and monthly sales and product performance data taking action to improve sales performance.
  5. Review space productivity data and take action to maximize productivity and sales performance.
  6. Gather insights from customers, communicating them to HQ.
  7. Support in-store marketing and promotional initiatives at a high standard and communicate cross-functionally.

Operations:

  1. Supporting maintenance of visual and operational standards with the leadership team.
  2. Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience.
  3. Support in managing time off requests and scheduling.
  4. Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
  5. Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Off’s where possible.
  6. Manage team to prepare for and conduct stock-takes in a timely and effective manner.
  7. Report any issues within the store to the Head Office including maintenance, cleaning, and safety issues.
  8. Manage security of store, products, and team, raising any issues with Head Office.

Visual Merchandising:

  1. Maintain Mejuri brand standards of visual presentation, cleanliness, and functionality of displays, working closely with the Visuals Lead and managing their time and productivity.
  2. Supporting the collection and analysis of data related to merchandising and working collaboratively with your leadership team to maximize for profitability.
  3. Ensure all appropriate merchandising collateral is set up according to guidelines.
  4. Focus on inventory analysis, flag, identify and action any inefficiencies.
  5. Track and drive inventory KPI performance.
  6. Inform HQ of any internal (team members) and external (customer) feedback.

What you'll bring to the team:

  1. 2+ years minimum experience as a leader in retail, sales, or customer service.
  2. Understanding of local market challenges and requirements relevant to new store openings.
  3. A desire to deliver exceptional customer service.
  4. Demonstrated understanding of service excellence in a consumer environment.
  5. Excellent communication skills.
  6. You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
  7. The desire to work in a fast-paced, entrepreneurial environment – you understand the importance of experimentation and iteration.
  8. Bonus: you’ve worked at a start-up or fast-growing company.
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