Industry Consulting Manager

02/14/2024

Contract

Active

Description

Roles and Responsibilities:

Responsible for leading, directing, and participating in small teams comprised of BMC, partner and customer resources at client sites (or off-premise) to deliver required outcomes as defined in the Statement of Work (SOW).

Accountable to the Project Manager, BMC technical lead(s), and the client for perform work defined in the SOW.

Through delivering the solution, drive customer satisfaction and position BMC in a positive light for future business with the client.

Collects business and technical information from clients regarding requirements to support the defined SOW.

Understand and adhere to BMC’s delivery methodology

Determines, with assistance, whether BMC solutions can technically satisfy these requirements. Confers with the Project Manager, sales representative, technical and sales management on these observations.

Understands how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications related to the SOW tasks.

Implement (install), customize, and configure BMC or third party products as defined in the SOW.

Integrate BMC products to each other and third-party applications.

Assist in troubleshooting technical problems as related to the SOW.

Effectively escalate and involve relevant parties as appropriate

Assist in managing customer expectations through solid communication and documentation.

Communications effectively at all levels to support the solution.

Effectively document tasks, designs, and configurations performed in support of the SOW for appropriate turnover to production for the client.

Under the Project Manager’s direction, complete and document tasks in line with BMC Best Practices.

Produce tasks and deliverables on-time with first time quality and minimal rework.

Provide status reports and updates to the Project Manager and technical leads as required.

Deliver technical presentations as required to support technical tasks and communicate the solution (i.e. WebEx, conference calls, etc.)

Ability to transfer knowledge of work performed to all stakeholders on the team.

Submits time and expenses on-time using BMC systems and processes (OpenAir).

Participates in requirements gathering workshops adding technical comments and scribing notes for final documents.

Works with foundation data for proper implementation.

Define or answer in deep detail Product configurations

Understand the business of IT operations, Business Service Management and foundational level of IT Infrastructure Library (ITIL). Apply these skills and knowledge to improve the operational effectiveness of efficiency of the IT environment.

Defines, writes, and delivers specifications, user guides, and architecture and methodology as appropriate to meet project deadlines.

Establishes and maintains relationships with clients.

Provide general physical and logical design overviews to customers as part of the discovery phase.

Advise customers on best-practices to help guide and solidify a given design.

Work with other team members to validate requirements and review deliverables prior to releasing to customers.

Ability to influence technical directions from a corporate standpoint.

Programs, tests, documents, and implements systems and/or software, applying BMC project and consulting methods and processes.

Modifies routine work processes, techniques, methods, and practices to accomplish specific work assignments. Documents and informs the project team on the use of new or enhanced delivery techniques, methods, processes, and practices.

Researches routine to moderately complex work and customer problems, issues, and circumstances and provides recommendations, alternatives, and risk assessments to the project manager

Ensures identifying and responding to questions, issues, and ensures service opportunities meet client’s needs.

Develop and implement open systems solutions in workflow automation and application design.

Acquires in-depth knowledge of one or more BMC product lines. Learns and continually develops consulting and implementations skills.

Adjusts to changes in priorities and manages time effectively.

Additional Responsibilities:

Takes ownership and works as a customer advocate.

Mentor and develop Associate Consultant and Consultant positions. Share technical knowledge and personal experiences.

Develops solutions that consider the impact on other aspects of the project.

Improve the quality and efficiency of the solutions delivered to BMC clients

Work with customers to determine current state, future state and gap assessments with the final outcome being a recommendation / architectural assessment.

Evaluate the business / technical requirements to support the solution roadmap which maps business processes to product.

Determines work priorities in accordance with project plans, project schedules, changing work demands, and BMC policies and practices.

Develop and implement open systems solutions in workflow automation and application design.

Acquires in-depth knowledge of one or more BMC product lines. Learns and continually develops consulting and implementations skills.

Constructs Requirements and Solution documents for review.

Provides evaluation input for members of project teams (i.e. Project Managers and peers)

Executes mechanisms for the transfer of knowledge.

Assist in the development and definition of customer presentations and messaging.

Lead technical conversations in the absence of a technical Architect.

Conducts quality assurance on all client deliverables

Required Skills:

Certified in IT Infrastructure Library (ITIL).

Familiar with other IT management technologies and can demonstrate them.

Working knowledge of IT operations and management to conduct conversations with clients.

Technical knowledge of at least one major operating systems environment.

Strong customer interaction skills (written and verbal).

Solid written and verbal communication skills.

Ability to work with independence in achieving stated objectives.

Required Qualifications:

B.S. or equivalent experience in computer science, MIS or related field. Master degree preferred

Foundations Certified in IT Infrastructure Library (ITIL).

1 to 3 years’ experience implementing and/or administrating automated IT infrastructure in an enterprise computing environment and/or administrating monitoring and event management solutions in an enterprise computing environment (multiple products and current versions)

3-5 years’ experience in systems design and development experience in an enterprise computing environments on his BMC Solution skills

7+ years’ experience

Management experience or project management experience helpful

Experience writing and/or contributing to customer proposals and project plans.

Broad understanding of Service Management best practices.

Formal BMC training courses.

Multiple implementations and BMC product installation experience.

Skills Needed:

Experience with migration from BMC TrueSight Operations Management (TSOM) to BMC Helix Operations Management

Senior Consultant experienced in the following:

Migration from TSOM to BHOM

Deployment of Patrol Agents

Conversion of PCM policies to CMA policies

Migration of Even policies

Experience working with Data Tables

Integrations

PSR level 2 implementation