Customer Support Manager
2 weeks ago
Job Description:
Veritiv is seeking a part-time Customer Support Manager to join our team in Vancouver, British Columbia, Canada. As a mid-to-senior level position, we are looking for a candidate with at least 6 years of experience in a similar role. The ideal candidate will be independent, confident, and possess strong strategic planning and leadership skills.
Responsibilities: - Manage a team of customer support representatives to ensure exceptional customer service and satisfaction - Develop and implement customer support strategies to improve overall customer experience - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments such as sales, marketing, and operations to address customer issues and needs - Train and mentor customer support team members to enhance their skills and performance - Track and report on key performance indicators related to customer support activities
Requirements: - Bachelor's degree in business administration or related field - 6+ years of experience in customer support or a related field - Strong leadership and interpersonal skills - Excellent communication and problem-solving abilities - Proficiency in CRM software and Microsoft Office suite - Ability to work independently and effectively manage a team
Benefits: - Company equipment provided - Life insurance coverage - Joining bonus for new hires
Working Environment: At Veritiv, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. We provide a dynamic and supportive work environment where employees are encouraged to grow and develop their skills.
Equal Opportunity Statement: Veritiv is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.
Deadline to apply: June 23, 2024
If you meet the qualifications and are interested in joining our team as a Customer Support Manager, please submit your application by the deadline. Thank you for considering Veritiv as your next career opportunity.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Support Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr-
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