Senior Security Manager Vancouver, BC, Canada Posted on 02/24/2024

2 weeks ago

Vancouver, Canada Securitas Security Services USA, Inc. Full time

JOB SUMMARY: 

Our Senior Security Manager will report to the Senior Regional Security Manager for Vancouver, BC. This person will liaise with client representatives to measure contract KPIs and key long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projections.

The Senior Security Manager will meet or exceed all established operations goals to ensure contract compliance while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this person’s responsibility.

Benefits:

Depending on experience, Securitas will offer a starting salary of $120K, in addition to a full benefits package.

Essential duties and responsibilities:

Strategic Vision and Business Operation Goals - Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.

Performance Management - Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing the performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security guards, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.

Training & Development - Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain extensive knowledge of complex industry standards, current security issues, and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best practices.

Customer Service - Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of the market, industry trends, competitors, and demographics to be successful in setting overall operations and customer strategies.

Other responsibilities:

  • Manage daily Security Guard operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
  • Conduct quality assurance inspections, monitor, and manage the Security Guards in the assigned region.
  • Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.
  • Serve as Securitas’s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time.
  • Oversee the training and operational employment of Field Supervisors and Security Guards.
  • Ensure the highest standards of conduct, appearance, performance, and training are being always met.
  • Keep the Senior Regional Security Manager apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

Qualifications:

  • Excellent verbal and written English comprehension.
  • A degree or college diploma in Criminal Justice, Business Administration, or a related field is an asset.
  • Must have Minimum 3 – 5 years of professional‐level experience. Plus, prior security experience and/or Law Enforcement and/or unionized environments may be an asset.
  • Experience in scheduling, operations, or other functions of the security industry is a plus.
  • Current provincial driver’s license, clean driving record, and ability to safely operate a Company vehicle required.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
  • Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required.
  • Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
  • Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
  • Professional, articulate; and able to use good independent judgment and discretion.
  • Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
  • Experience in hiring, developing, motivating, and retaining quality staff.
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
  • Incumbent must be available to work outside the normal shift schedule on an as‐needed basis and must be accessible by phone 24/7 for emergency response.

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