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Client Care Manager

3 months ago

Ajax, Canada ITS Global Full time
Our Real Estate Client is looking for a Client Care Manager to join their team.

Reporting to the Team Leader/CEO, this position requires an acutely focused, self-starter with proven time management and prioritization skills along with personal ownership to deliver quality results. You do what it takes to get the job done and exceed the Client’s expectations. The successful Client Care Manager is an individual who is passionate about customer service, committed to quality excellence with effective communication skills, and a natural ability to build engaging relationships.

Accountabilities

Engage with the Client from the beginning of the sale to their closing along with maintaining the company brand experience beyond. This includes coordinating communication between all parties and team members and doing whatever it takes to ensure a successful and timely close

Quality control: overseeing daily tasks/priorities to prepare new listings to go on the market and ensure existing listings are in top quality showing

condition

Coordinating staffing and coverage for all weekly open houses (inclusive of advertising & MLS updates)

Take ownership of client issues elevating concerns as necessary to the Team Leader/CEO with recommendations and opportunities for continuous process and business improvements

Liaison between Real Estate Agents, Clients, lawyers, vendors, and Mortgage Lenders during the process of a real estate transaction to ensure impeccable

client engagement

Effectively and efficiently leading and training the backend support team including a Licensed Administrative Assistant and a CRM Coordinator

Serves as a company ambassador by delivering a high level of professionalism and quality by utilizing strong verbal and written communication skills and

effective telephone techniques

Responds to phone calls, emails, and website inquires professionally, and in a timely manner, ensuring key dates and actions are captured and tracked to

completion

Manage all routine mailings and reach-out, including client follow up, newsletter mailings, six-month mailers to geographic farms, quarterly phone

calls and maintain database integrity accordingly

Create, implement, and maintain an Operations Manual that documents all systems and standards for the team

As the success of the team grows, this individual will be responsible for:

transitioning and implementing systems of operation to ensure all administrative tasks continue to be completed efficiently and to the highest standards with

other support staff

What You Bring To The Table

Proven track record of superior Customer Service and effective administrative skills (Project Management accreditation is a bonus)

Impressive people skills with credible verbal and written communication skills

A team player committed to accountability, transparency, and getting the job done

Coachable - willing to learn new skills and always wanting to improve upon existing skillset

Well versed in DocuSign, Broker Bay, Microsoft Office, Google Suite applications, and popular Social Media platforms

Excels at creating systems and improving processes, works well from a list, and can strategically manage their tasks without much direction

Committed to achieving greater levels of success, growing their own skills, and developing into a more supportive leader within the team

Interested in the long-term success of the business

Valid drivers license with the ability to easily travel when required #J-18808-Ljbffr