AV Technical Support Specialist

1 month ago

Mississauga, Canada PML Sound International Full time
AV Technical Support Specialist

Please note this is a Non-IT and Non-Engineering Role

Position Overview:

Join the PML Sound team within the exciting consumer electronics industry as an AV Product Technical Support Specialist. The ideal candidate must have previous customer service experience in home electronics via; audio/video equipment and speakers. The Specialist will be responsible for providing customer service, troubleshoot technical issues, added support to our dealers, sales representatives, and consumers on a variety of issues related to consumer electronics and loudspeakers. This position will join our inbound team to manage the lead flow and enhance customer experience by helping them with their technical needs. From start to finish your day will be about engaging with our customers and making sure we are giving them the superlative customer experience. Using a variety of different tools and resources you will help quickly identify the cause of the problem and inform the customer what they need to do for resolution and guide them through the process every step of the way.

About the Brands:

PML Sound represents a trio of renowned brands: Paradigm, Anthem, and MartinLogan. Each brand is synonymous with excellence in the consumer electronics sector.

Paradigm: Recognized globally for its high-performance audio solutions, Paradigm redefines sonic experiences through innovative speaker designs that cater to audiophiles and music enthusiasts alike.

Anthem: Anthem delivers precision-engineered audio/video equipment, celebrated for its unwavering commitment to reproducing sound and visuals with exceptional clarity and accuracy.

MartinLogan: MartinLogan stands at the forefront of electrostatic speaker technology, crafting audio systems that captivate audiophiles with their remarkable transparency and lifelike sound reproduction.

Key Responsibilities:
  • Professionally handle all incoming calls routed to you for technical support and other enquiries.
  • Provide customer engagement in positive and approachable manner. Handle customer complaints/issues by providing solutions, often with a goal of providing First Person Resolution to ensure the customer is satisfied.
  • Anticipate and identify customer needs or desires in order to recommend the appropriate solution/s.
  • Post-sale support, including making sure firmware and software updates have been installed on products; and escalating when needed to Product Management and related departments
  • Comfortable with the latest technology in home audio and video
  • Accurately track and record activities in the internal database.
  • Monitor your KPIs, metrics, and forecast activities to consistently generate pipeline and hit your quota.
  • Multitask and manage the process of working with data and track activity.
  • Data Entry: Process parts orders, track and monitor authorize returns and issue service tickets.
  • Provide, assist, and maintain FAQs to senior support for internal database and company websites.
  • All other duties assigned required for the business.
Qualifications & Expectations:
  • Excellent command of the English language: both written and spoken
  • Tech Savvy with experience in consumer electronics
  • Incumbent must possess an understanding of consumer electronics along with the organization's products, services, and process but will escalate more complex inquiries.
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
  • Exceptional customer service mindset and a high level of professionalism: positive and approachable, active listener, patient, solution oriented, committed to success and delivers a high quality of work and customer experience.
  • Skilled at problem solving with the ability to multitask and switch focus quickly and to think independently, strategically and be resourceful.
  • Relies on instructions and pre-established guidelines to perform the functions of the position and in addition, will perform tasks as outlined below and will work under immediate supervision.
  • Post-Secondary education preferred
If this sounds like you then we want to hear from you

We are looking for people who are passionate about giving legendary customer service and acquiring and retaining a loyal customer base.

We are an equal opportunities employer who embraces diversity and equality in the workplace which means we have a whole host of incredible people working for us with all different experiences and backgrounds. #J-18808-Ljbffr

  • Av Specialist

    3 weeks ago

    Mississauga, Canada Cineplex Full time

    Work location: Square One The Rec Room City: Mississauga What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention...

  • AV Technical Support Specialist

    1 month ago

    Mississauga, Canada PML Sound International Full time

    AV Technical Support Specialist Please note this is a Non-IT and Non-Engineering RolePosition Overview:Join the PML Sound team within the exciting consumer electronics industry as an AV Product Technical Support Specialist. The ideal candidate must have previous customer service experience in home electronics via; audio/video equipment and speakers. The...

  • AV Technical Support Specialist

    1 month ago

    Mississauga, Canada PML Sound International Full time

    AV Technical Support Specialist Please note this is a Non-IT and Non-Engineering RolePosition Overview:Join the PML Sound team within the exciting consumer electronics industry as an AV Product Technical Support Specialist. The ideal candidate must have previous customer service experience in home electronics via; audio/video equipment and speakers. The...

  • AV Technical Support Specialist

    1 week ago

    Mississauga, Canada PML Sound International Full time

    AV Technical Support Specialist Please note this is a Non-IT and Non-Engineering RolePosition Overview:Join the PML Sound team within the exciting consumer electronics industry as an AV Product Technical Support Specialist. The ideal candidate must have previous customer service experience in home electronics via; audio/video equipment and speakers. The...

  • Junior Technical Support Specialist

    2 weeks ago

    Mississauga, Canada The Corporate Group of Companies Full time

    **Junior Technical Support Specialist** Are you tech-savvy with an interest in working with a team of passionate professionals to service today's complex work environments? **Technical Responsibilities**: - Assist Senior Support Specialist with new **Installations of AV equipment** and /or **Printer & Multi-Functional Devices** including set up,...

  • Junior Technical Support Specialist

    1 day ago

    Mississauga, Canada The Corporate Group of Companies Full time

    **Junior Technical Support Specialist** Are you tech-savvy with an interest in working with a team of passionate professionals to service today's complex work environments? **Technical Responsibilities**: - Assist Senior Support Specialist with new **installations of AV equipment** and /or **Printer & Multi-Functional Devices** including set up,...

  • Audio Visual Support Technician

    1 week ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Av Technician

    1 month ago

    Mississauga, Canada APG Rentals Full time

    (Full-Time & Freelance Positions) Mississauga, Ontario, Canada Who Are We? APG Rentals offers national coverage from our Orlando and Toronto offices. We provide turnkey installation and support to ensure peace of mind with LCD and LED videowall rentals. We are proud to offer one of the most comprehensive portfolios of cutting-edge large video display...

  • AV Specialist

    4 weeks ago

    Mississauga, Canada Cineplex Full time

    Work location:Square One The Rec RoomCity:MississaugaWhat you will do:Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and...

  • AV Specialist

    5 days ago

    Mississauga, Canada Cineplex Full time

    Work location:Square One The Rec RoomCity:MississaugaWhat you will do:Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have...

  • AV Specialist

    1 week ago

    Mississauga, Ontario, Canada Cineplex Full time

    Work location:Square One The Rec RoomCity:MississaugaWhat you will do:Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have...

  • AV Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Cineplex Full time

    Work location:Square One The Rec RoomCity:MississaugaWhat you will do:Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have...

  • Helpdesk AV Technician

    3 days ago

    Mississauga, Canada Abacus Service Corporation Full time

    Job description Duration: 6 months extendable Location: 2845, Matheson Blvd East, Mississauga, ON Helpdesk and AV Support Specialist 5 years of networking experience in an IT support role in managing Computer Systems and Network Hands-on experience with...

  • Helpdesk AV Technician

    2 months ago

    Mississauga, Canada Abacus Service Corporation Full time

    Job description Duration: 6 months extendable Location: 2845, Matheson Blvd East, Mississauga, ON Helpdesk and AV Support Specialist 5 years of networking experience in an IT support role in managing Computer Systems and Network Hands-on experience with networking and computing components and technologies such as Desktops,...

  • Av Technician

    1 month ago

    Mississauga, Canada APG Rentals Full time

    AV Technician (Full-Time & Freelance Positions) Mississauga, Ontario, Canada Who Are We? APG Rentals offers national coverage from our Orlando and Toronto offices. We provide turnkey installation and support to ensure peace of mind with LCD and LED videowall rentals. We are proud to offer one of the most comprehensive portfolios of cutting-edge large video...

  • Av Technician

    7 days ago

    Mississauga, Canada APG Rentals Full time

    (Full-Time & Freelance Positions) Mississauga, Ontario, Canada Who Are We? APG Rentals offers national coverage from our Orlando and Toronto offices. We provide turnkey installation and support to ensure peace of mind with LCD and LED videowall rentals. We are proud to offer one of the most comprehensive portfolios of cutting-edge large video display...

  • Helpdesk AV Technician

    2 months ago

    Mississauga, Canada Abacus Service Corporation Full time

    Job description Client: Campbells Soup Company Duration: months extendable Location: , Matheson Blvd East, Mississauga, ON Helpdesk and AV Support Specialist years of networking experience in an IT support role in managing Computer Systems and Network Hands-on experience with networking and computing components and technologies such as...

  • Decision Support Technical Specialist

    6 days ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: **Are you** **Decision Support Technical Specialist** **professional with a strong background in** **contributing to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting** **.** **Do you have a passion for innovation and collaboration? Are you looking to help...

  • Decision Support Technical Specialist

    2 months ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: **Are you** **Decision Support Technical Specialist** **professional with a strong background in** **contributing to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting** **.** **Do you have a passion for innovation and collaboration? Are you looking to help...

  • Av Technician

    2 months ago

    Mississauga, Canada APG Rentals Full time

    (Full-Time & Freelance Positions) Mississauga, Ontario, Canada Who Are We? APG Rentals offers national coverage from our Orlando and Toronto offices. We provide turnkey installation and support to ensure peace of mind with LCD and LED videowall rentals. We are proud to offer one of the most comprehensive portfolios of cutting-edge large video display...