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Bilingual Compliance Analyst, Canadian Market Conduct

3 months ago

Old Toronto, Canada Foresters Financial Services, Inc. Full time

Bilingual Compliance Analyst, Canadian Market Conduct page is loaded Bilingual Compliance Analyst, Canadian Market Conduct Apply locations Toronto Toronto, Ontario time type Full time posted on Posted 6 Days Ago job requisition id R-1706 Career OpportunityRole TitleBilingual Compliance Analyst, Canadian Market ConductPurpose of roleReporting to the Senior Manager, Canadian Market Conduct Compliance (the “Manager”), the Bilingual Compliance Analyst will primarily be responsible for supporting all aspects of the Market Conduct Team programs, including reviews of: (i) sales by CPP employee agents (LIAs), (ii) external contracted advisors; and (iii) Managing General Agencies, focusing on French and the Quebec Market (as needed). The Bilingual Compliance Analyst will also support other Compliance team initiatives, including related market conduct reporting, training, and some Ad-Hoc translation. The Bilingual Compliance Analyst must be fully capable of working in English or French.Job DescriptionKey Responsibilities

  • Market Conduct and Sales Reviews (Internal and External Advisors and MGA’s):
    • Collection of Documentation
    • Follow up and negotiation for missing documentation, as required.
    • Tracking workflow and progress.
    • Reviewing documentation per standardized compliance process to assess sales practices and other information against regulatory and Foresters/CPP requirements and expectations.
    • Writing review observations and findings.
    • Corresponding with reviewed entity.
    • Escalation to Complaints, SIU, Management, as required.
  • Other functional support to the Manager and Compliance team. This may include, but is not limited to:
    • Assisting the Manager with training, record keeping, research, etc.
    • Providing assistance to team members.
    • Identifying areas for improvement and attention.
    • Representing Compliance at various internal functions or on internal committees or projects.
    • Representing Foresters/CPP on external Compliance committees.
    • Some limited Ad-hoc translation
    • Working towards becoming the subject matter expert on Quebec regulatory issues.
Key Qualifications
  • A minimum of 2-3 years of progressive experience in Sales, Customer Service, New Business or other relevant experience in the Canadian Life Insurance industry.
  • College/University education or equivalent experience.
  • Knowledge of key regulators and regulatory requirements applicable to Life Insurance Market Conduct.
  • Familiarty with, and commitment to, the principles of Fair Treatment of Customers.
  • Proficient at Microsoft applications and able to learn in-house applications.
  • Highly developed written and oral communication skills in both French and English, including the ability to build relationships, engage and influence others. 
  • Ability to work independently as well as in a team and manage multiple priorities and timelines.
  • Heightened sense of curiosity, urgency, and courage.
  • Practices sound judgement; a high level of integrity and trust.
  • Knowledge of the business operations of Canada Protection Plan/Foresters Financial is preferred.
  • Strong attention to detail.
  • Strong analytical, organizational, and problem-solving skills.
  • Incumbent may interact in person, via video/web conferencing, phone, and written communications with internal and external stakeholders, including regulators and industry associations.

#LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

About Us

Foresters Financial is an international financial services provider with a unique history that began in 1874 when we set out to provide access to life insurance for average, working families. More than 140 years later, we provide life insurance, savings, retirement and investment solutions that help families achieve long-term financial health and security.

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