Manager alc, patient navigation and discharge planning

4 weeks ago

Richmond Hill, Canada Mackenzie Health Full time

Manager ALC, Patient Navigation And Discharge

Permanent Full Time

Reporting to the Program Director, the Manager of Patient Navigation & Discharge Planning is accountable for the ongoing development, implementation and continuous quality improvement in the discharge planning process across programs and services. The candidate brings extensive clinical knowledge and experience in the areas of discharge planning practices, guiding legislation, community resources and linkages, best practices supporting Alternative Level of Care (ALC patients) within the hospital and community sectors, which will serve as the foundation for providing clinical oversight, leadership and collaboration to inter-professional teams across the corporation.

Contribute to safe, quality care by

  • Supports the inter-professional team in the development of service-oriented solutions that best meet patient/family care needs and cultivates effective inter-professional relationships at all levels.
  • Supports the implementation of best/leading practices, quality documentation and accountability models.
  • Leads planning and co-ordination of complex discharges or discharges of non-admitted patients within the Emergency Departments, including collaboration with Social Worker, GEM Nurse, Crisis Worker or Hospital Care Coordinator, as required.
  • Responsible to support teams and provide leadership, assuming management accountability when escalation beyond
  • Supports inpatient units in developing a discharge strategy for complex cases
  • Accountable to ensure best practices and compliance with applicable legislation by clinical team in the in management of ALC and discharge planning process.
  • Ensures timely escalation of admitted patients who don’t have a discharge plan, following the Central Region Discharge Planning Pathway.
  • Oversees the MHelps and Mhelps Plus program to support decreasing length of stay and safe discharges
  • Expert resource for clinical team, patients and families in understanding and applying applicable legislation including but not limited to the Hospital Act, Long Term Care Act 2021, Substitute Decision Making, Landlord and Tenant Act.
  • Expert resource for Resource Matching & Referral, EPIC electronic Discharge Planning Dashboard, tableau reports and other relevant metrics.
  • Direct supervisor for the corporate ALC Patient Care Coordinator
  • Oversees the workload to ensure both sites (MHRHH and CVH) are effectively provided with on-site discharge planning expertise and support
  • Chair of Joint Discharge Planning Committee
  • Corporate Lead for ALC and acts as MH representative on all Ontario Health Regional Committees/initiatives.
  • Assumes Hospital partnership Lead with Home & Community Care Support Services.
  • Completes management reports addressing program issues and reviewing approved budgets, including strategies to match available resources with patient need.
  • Identifies issues & challenges; monitoring trends requiring targeted interventions and change in practice patterns or processes.
  • Works collaboratively with the Program Leaders and taking joint accountability for achieving performance targets, managing risk, improving quality & safety and advancing patient care outcomes, under the direction of the Program Director.
  • Coaches and mentors, facilitates and supports the creation and maintenance of an environment that fosters excellence.
  • Demonstrates relevant on-going professional development and continuing learning.
  • Leads program based and corporate initiatives to enhance efficiency and cost effectiveness that maintain or improve quality of patient care and patient experience.
  • Monitors performance and takes appropriate action to respond to performance management issues on a timely basis, according to Hospital policies and procedures and relevant legislation and liaises with Human Resources as appropriate.

What must you have?

  • Completed Baccalaureate Degree in Nursing or related
  • RN Certificate of Competence from the College of Nurses of Ontario.
  • Minimum of 3 years clinical frontline management experience
  • Minimum 5 years clinical experience in acute care.

What else do you bring?

  • Demonstrated competency and effectiveness working with patients and families and achieving optimal discharge strategies consistent with the There’s No Place Like Home philosophy.
  • Strong ability to effectively manage conflict with a proven ability to address issues while maintaining productive relationships.
  • Excellent verbal, written and presentation skills with proven effective communication for executive and public audiences.
  • Leadership experience with evidence-based health care initiatives designed to improve health service delivery with a demonstrated understanding of local health issues, priorities and needs.
  • Ability to interpret data and translate into effective and appropriate health program development.
  • Strong analytical, problem solving and critical thinking skills with an ability to understand, analyze and report on complex information in a timely manner.
  • Excellent interpersonal and relationship building experience including a proven ability to build and develop effective relationships with health care service providers and community partners.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
  • Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations’ health and safety plans, policies and procedures.
  • Demonstrates understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.
  • Models’ behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
  • Excellent time management and work prioritization skills with an ability to effectively manage multiple high impact priorities.
  • Advanced level proficiency in Microsoft Word, Excel, and PowerPoint.
  • Proven attendance record.
  • Ability to perform the essential duties of the job, including working regularly at both sites (Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital)

Preferably, your profile also includes:

  • Relevant Master’s degree (MHA, MBA or Nursing) or evidence it is progress.
  • CNA certification in Geriatric Nursing, Palliative Nursing

*You may be required to work at any site of Mackenzie Health

*FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety Department.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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