Service Delivery Specialist

2 weeks ago

Old Toronto, Canada EightSix Network Inc Full time

As a Service Delivery Manager, you will play a crucial role in orchestrating an integrated delivery model for our Technology, Data, and Delivery team based on service orientation, value streams, and business agile delivery concepts. Your primary responsibility will be to streamline work by implementing a service orientation structure, model, & tools to better manage and measure the flow of work such that high value items are worked on first, work ambiguity is reduced, and it enables more predictable metrics on delivery efficiency. As a vital facilitator for delivery teams, you'll play a crucial role in coordinating and planning of key Kanban meetings at various levels such as Program (focusing on strategic alignment) and Tactical (targeting team operational efficiency). By implementing Jira and Confluence workflows & dashboards, you will streamline processes and foster a highly collaborative environment among cross-functional teams. Your efforts will significantly enhance collaboration and optimize delivery outcomes.QUALIFICATIONS & EXPERIENCE:• A Bachelor’s degree in a relevant field, with a minimum Kanban Management Professional (KMP) certification.• 5 years of proven experience in implementing and managing Kanban systems in technology or data-driven settings, with a strong grasp of Lean principles and Kanban practices.• Deep knowledge of service delivery models, emphasizing continuous improvement and customer satisfaction.• Exceptional facilitation, collaboration, and communication abilities, capable of engaging diverse teams and stakeholders effectively.• Comprehensive understanding of project and portfolio management methodologies, including project lifecycle, risk management, and stakeholder communication.• Skilled in using Jira and Confluence to support Kanban workflows, with a track record of customizing these tools for enhanced flow.• Kanban Coaching Professional (KCP) certification is highly preferred.

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Tundra Technical Solutions in Toronto, ON, Canada

Tundra Technical Solutions in Toronto, ON, Canada

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