High Touch Operations Manager

4 weeks ago


Ottawa, Canada The Select Group Full time

One of the Select Group's clients is seeking a High Touch Operations Manager to join their Customer Experience team and act as a liaison between their customers and technical support team. The ideal candidate has an active Secret Clearance, has experience with operations management, escalation management and knowledge of Cisco networking products. This role will operate on a hybrid schedule (up to 50% on site in Ottawa).

High Touch Operations Manager Requirements:

  • Currently holding an active Secret Clearance
  • 7-10+ years of Experience
  • Experience managing complex network/infrastructure incidents (cisco products)
  • Customer/Client Facing experience
  • ITIL knowledge (certification is highly preferred)
  • Bilingual (English, French) is nice-to-have

High Touch Operations Manager Responsibilities:

  • Write processes and procedures for customized support services
  • Ensure proper delivery and sales of product and service solutions. Identify need for and assist with creation of customer training
  • Identify, build and maintain relationships with customer’s internal management
  • Act as single point of contact for operational issues
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Exponential Interactive, Inc d/b/a VDX.tv

Data collected and processed: Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, IP addresses, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices

Data collected and processed: Device characteristics, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, IP addresses, Precise location data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Probabilistic identifiers, IP addresses, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, IP addresses, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Users’ profiles

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: IP addresses

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Authentication-derived identifiers, IP addresses, Privacy choices

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Privacy choices

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Integral Ad Science (incorporating ADmantX)

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Authentication-derived identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Non-precise location data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, IP addresses, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Precise location data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: Device characteristics, IP addresses

Data collected and processed: Device identifiers, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data

Data collected and processed: Device characteristics

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Users’ profiles, IP addresses, Privacy choices, User-provided data, Browsing and interaction data

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, User-provided data, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Precise location data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, User-provided data, Browsing and interaction data

Data collected and processed: Device identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices

Data collected and processed: Device characteristics, Device identifiers, Probabilistic identifiers, IP addresses, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, Users’ profiles, Probabilistic identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Users’ profiles, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Non-precise location data

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, IP addresses, Non-precise location data, Privacy choices, Browsing and interaction data

Data collected and processed: Device identifiers

Data collected and processed: Device characteristics, Device identifiers, IP addresses, Privacy choices, Browsing and interaction data

Data collected and processed: Device characteristics, IP addresses, Privacy choices

Data collected and processed: Device characteristics, Device identifiers, Authentication-derived identifiers, Probabilistic identifiers, IP addresses, Non-precise location data, Precise location data, Browsing and interaction data

Marketing Science Consulting Group, Inc. #J-18808-Ljbffr

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