Team Lead, Client Services

2 weeks ago

Old Toronto, Canada SEPHORA CANADA Full time
Poste

Team Lead, Client Services & Experience

Profil

You'll love working here...

As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora's services within Sephora standards, ensuring that all members of their team execute Sephora's selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

  • Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
  • Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
  • Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
  • Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
We'd love to hear from you if...

  • You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You can demonstrate strong client service skills.
  • You have demonstrated effective time management and problem-solving skills.
  • You have proven ability to manage time to execute multiple tasks and changing priorities.
  • You have flexible availability to work during "peak" retail hours such as nights, weekends, and holidays
While at Sephora, you'll enjoy...

  • The people. You will be surrounded by the best talent in the industry - people you can be proud to work with.
  • The perks. Think you've tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
#J-18808-Ljbffr

  • Team Lead, Client Services

    2 weeks ago

    Old Toronto, Canada SEPHORA Full time

    Job ID: 244420 Store Name/Number: ON-Shops at Don Mills (1612) Address: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event...

  • Team Lead, Client Services

    1 week ago

    Old Toronto, Canada SEPHORA Full time

    Job ID: 244420 Store Name/Number: ON-Shops at Don Mills (1612) Address: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event...

  • Team Lead, Client Services

    1 week ago

    Old Toronto, Canada SEPHORA Full time

    Job ID: 244420 Store Name/Number: ON-Shops at Don Mills (1612) Address: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event...

  • Team Lead, Client Experience

    2 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Experience Profil You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring...

  • Team Lead, Client Experience

    2 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Experience Profil You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring...

  • Team Lead, Client Experience

    2 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Experience Profil You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring...

  • Team Lead/ Client Experience

    1 day ago

    Old Toronto, Canada Sephora Full time

    Job ID: 246134 Store Name/Number: NS-Dartmouth Crossing (1626) Address: 77 Hector Gate, Dartmouth, NS B3B 0B8, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You’ll love working here… The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include...

  • Team Lead/ Client Experience

    1 day ago

    Old Toronto, Canada Sephora Full time

    Job ID: 246134 Store Name/Number: NS-Dartmouth Crossing (1626) Address: 77 Hector Gate, Dartmouth, NS B3B 0B8, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You’ll love working here… The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include...

  • Team Lead, Client Experience

    2 weeks ago

    Old Toronto, Canada LVMH Group Full time

    Job ID: 241740Store Name/Number: ON-Yorkdale (0502)Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include...

  • Team Lead, Client Experience

    2 weeks ago

    Old Toronto, Canada SEPHORA Full time

    Job ID: 241740 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...

  • Team Lead, Client Experience

    1 week ago

    Old Toronto, Canada SEPHORA Full time

    Job ID: 241740 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...

  • Team Lead, Client Experience

    1 week ago

    Old Toronto, Canada SEPHORA Full time

    Job ID: 241740 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...

  • Team Lead, Client Experience

    1 week ago

    Old Toronto, Canada LVMH Group Full time

    Job ID: 241740Store Name/Number: ON-Yorkdale (0502)Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include...

  • Team Lead, Client Experience

    1 week ago

    Old Toronto, Canada LVMH Group Full time

    Job ID: 241740Store Name/Number: ON-Yorkdale (0502)Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include...

  • Associate Client Executive Team Lead

    2 weeks ago

    Old Toronto, Canada EQUA Specialty Risk Partners Corporation Full time

    Job type: Full-time, permanentLocation: Remote, or from our Calgary, Toronto, or Vancouver offices, as preferredReports to: Director of OperationsAt EQUA, we're on a mission to put relationships first. A group of experienced insurance professionals who specialize in complex Canadian industries, we love working together to deliver results for our clients....

  • Associate Client Executive Team Lead

    1 week ago

    Old Toronto, Canada EQUA Specialty Risk Partners Corporation Full time

    Job type: Full-time, permanentLocation: Remote, or from our Calgary, Toronto, or Vancouver offices, as preferredReports to: Director of OperationsAt EQUA, we're on a mission to put relationships first. A group of experienced insurance professionals who specialize in complex Canadian industries, we love working together to deliver results for our clients....

  • Associate Client Executive Team Lead

    2 weeks ago

    Old Toronto, Canada EQUA Specialty Risk Partners Corporation Full time

    Job type: Full-time, permanentLocation: Remote, or from our Calgary, Toronto, or Vancouver offices, as preferredReports to: Director of OperationsAt EQUA, we're on a mission to put relationships first. A group of experienced insurance professionals who specialize in complex Canadian industries, we love working together to deliver results for our clients....

  • Team Lead, Client Services

    7 days ago

    Toronto, Canada Sephora Full time

    **Job ID**: 226862 **Store Name/Number**: ON-Dufferin Mall (1522) **Address**: 900 Dufferin Street #0210, Toronto, ON M6H 4A9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing...

  • Team Lead, Client Services

    2 days ago

    Toronto, Canada Sephora Full time

    **Job ID**: 246086 **Store Name/Number**: ON-The Well (1636) **Address**: 486 Front Street, Toronto, ON M5V 0V2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and...

  • Team Lead, Client Services

    8 hours ago

    Toronto, Canada Sephora Full time

    **Job ID**: 244420 **Store Name/Number**: ON-Shops at Don Mills (1612) **Address**: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service,...