Refund Specialist

3 weeks ago

Montreal, Canada FlightHub Full time
Refund Specialist / Spécialiste du remboursementLIBÉREZ VOTRE AMBITION – DEVENEZ
Spécialiste du remboursement

Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.

Nous sommes à la recherche d'un spécialiste du remboursement avec plus de 2 ans d'expérience pour rejoindre notre département Service à la clientèle et livraison. Travaillant aux côtés de notre vice-président du service client, vous serez chargé de traiter efficacement les problèmes de remboursement des clients et de fournir un service exceptionnel par téléphone ou par chat à nos précieux clients. 

De nombreux parcours professionnels peuvent vous préparer à ce changement de vie, mais il est préférable que vous soyez hautement qualifié :

  • Travailler dans l'industrie du transport aérien ou du voyage et avoir une connaissance approfondie des opérations GDS (en particulier pour les annulations de billets et les remboursements) ;
  • Traiter efficacement les demandes de remboursement des clients en utilisant votre expertise des opérations GDS ;
  • Communiquer clairement avec les clients et les compagnies aériennes, afin d'assurer des solutions satisfaisantes, en anglais et en français (avec de solides compétences écrites et verbales) ;
  • gérer simultanément plusieurs dossiers et adhérer aux différentes politiques des compagnies aériennes ;
  • Utiliser une approche fondée sur les données pour optimiser les processus de remboursement et améliorer la satisfaction des clients ;
  • S'adapter aux changements et à l'évolution des politiques des compagnies aériennes ;
  • Se concentrer sur la satisfaction et la fidélisation des clients grâce à une excellente prestation de services.

* Veuillez noter que ce poste est à Montréal, Québec et sur place.

How did you hear about this job? / Comment avez-vous entendu parler de cet emploi ?

What are your salary expectations? / Quelles sont vos prétentions salariales ?  *

Are you eligible to work in Canada? / Avez-vous le droit de travailler au Canada ?  *
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