Current jobs related to Hospitality Director - Westbank First Nation - CHRISTIAN CAMP AND CONFERENCE ASSOCIATION

Primary Purpose
The primary purpose of this position is to provide onsite performance of administrative and support duties.

Responsibilities

1. General Administrative Duties
   Answer phone calls, faxes, and emails
   Assist with camp mailings (Christmas cards, newsletters, etc.)
   Collect and distribute incoming mail and bills appropriately
   Communicate any accounting information (bills, deposits, income) to the Finance Committee, Camp Treasurer, or Executive Director as needed
   Manage camp calendars on Google & Wix Bookings
   Compile and present needed spreadsheets, reports, and other information
   Compile and update guest and donor information in database
   Submit and communicate maintenance needs as they arise
2. Oversight of Camp Rentals
   Complete guest communications and bookings
   Respond to messages and requests via phone, email, Wix, and Facebook in a timely manner
   Prepare, communicate, and obtain guest contracts
   Collect, document, and assure payments have been received
   Communicate with guests on facilities and meals needs
   Confirm guest meal plans and facility needs with guest or group leader 1 week prior to booking via a phone call or email
   Coordinate and communicate with the Guest Services Director, Executive Director, and other staff the needs for each booking
   Guest follow-up with surveys and review requests
   Communicate the survey and review feedback to the staff in a timely manner for appropriate follow-up
   Follow-up with past guests to inquire about future bookings
   Assure guests have a positive experience from the first point of communication
   Maintain a long-term, positive relationship with our guests & campers
3. Summer Camp Related Responsibilities
   Assist with the oversight of the camp Snack Shack, processing purchases and engaging with campers, when needed
   Assist with Summer Camp Registration (database entry, camper check-in, payment)
   Relay parent inquiries and calls to proper channels
   Assist with printing and distribution of staff and camper materials
   Assist with program event set-up as needed
4. Other Responsibilities
   Oversee camp store, processing purchases and engaging with guests
   Oversee reception office and incoming guest questions and needs
   Research grant opportunities as requested
   Assist Executive Director with other administrative tasks as needed
   Continued education and training in directed areas
   Other duties as needed upon request of Executive Director and Board Chair

Qualifications and Requirements
A personal relationship with Jesus
Acknowledge and agree to The Camp at Findley’s mission
Embody biblical servant leadership
Have strong management and organizational skills
Have excellent oral and written communication skills
Be self-motivated and manage time well
Excellence in Microsoft Excel and Word, Google Suite
Experience with QuickBooks, Wix, online reservations, and creating spreadsheets is a plus
Ability to problem solve
Excellent customer service
Team oriented

Desired Qualification and Requirements
Completed undergraduate degree and/or 5+ years in Administration or Hospitality

Supervisory Leadership
This position operates under the supervision of the Executive Director of The Camp at Findley.