Sr. Collections Specialist | Scarborough

5 days ago

Golden Horseshoe, Canada thyssenkrupp Elevator Full time

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high- quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

Your responsibilities

Reporting to the National Credit & Collections Manager, the Senior Collection Specialist is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance with the Cash Collection and Aging Targets.

  • Perform daily collection activity for an assigned portfolio of accounts through daily telephone collection calls, email
  • Facilitate customer payments by providing necessary documentation to customers or Branch as requested
  • Build and maintain relationship with a variety of customers in a dynamic industry
  • Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues
  • Collaborate with cross functions to handle exceptional cases or resolve collection issues
  • Support Cash Application team by providing payment details to properly apply payments to customer’s accounts
  • Holds Weekly A/R review meetings with District/ Accounts Managers for the purpose of resolving disputes and identifying present and potential troublesome accounts
  • Timely escalate all Collection, Billing , Reconciliation issues to District/ Sales Managers & National Credit & Collection Manager
  • Complete reports on the status of delinquent accounts and related Collection efforts
  • Perform other duties as assigned by Manager

Your qualifications

  • 3 + years of collection experience
  • Working Knowledge of Microsoft Office, intermediate Excel Skills
  • Previous experience in Construction industry would be an asset
  • Strong organizational skills with the ability to prioritize work effectively
  • Ability to take initiative and work proactively
  • Ability to negotiate in tactful and diplomatic manner using superior oral and written communication skills
  • Deadline and performance driven
  • Detail oriented, efficient and accurate
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