Warranty Administrator

Position: Warranty Administrator

Position Type: Term - 18 months (with the opportunity of going permanent)

Location: Surrey, BC

Work Schedule: Monday to Friday

Opportunity

First Truck Centre, doing business as Velocity Truck Centres, has an exciting opening for a Warranty Administrator at our Surrey branch. The Warranty Administrator will contribute in one of Canada's best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.

Compensation Plan

• Competitive base Salary(D.O.E), plus Commissions.
• Generous accrued vacation time.
• Employer RRSP matching program.
• Company-paid extended health coverage that includes medical, dental, and vision coverage.
• Basic life insurance, disability, and wellness programs.
• Employer-paid technical training as required.

Duties and Responsibilities

• Excel Spreadsheet Preparation & Data Mining.
• Reviewing Metrics and Key Performance Indicator tracking (KPI's).
• Coaching & Training Service team members on warranty concepts and applications.
• Vendor and VVG Training, Policies and Standard Operating Procedures; including safety standards.

Administration

• Organize, process, review, and follow up on warranty claims with a one-touch approach, efficiently through completion within a reasonable time frame for multiple manufacturers.
• Ensure claim legitimacy and adherence to Warranty agreements and company policy.
• Compiles all warranty paperwork to ensure proper documentation is retained for audit.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule and follows up on all unpaid receivables.
• Reconcile credits to be loaded into the dealer management system.
• Resubmits all rejected claims promptly or receives authorization to write off.
• Follow up and negotiate with vendors for fair and reasonable payment of outstanding claims.
• Ensures proper training so all required parts are tagged with mandatory OEM required information and shipped or scrapped accordingly.

Customer Service

• Review new warranty letters/programs/my communications and distribute accordingly in a timely manner.
• Provide updates to service staff of all OEM recalls and bulletins.
• Review Work Queue Summary daily:
  • Approved,
  • Corrections Needed,
  • Draft,
  • Ready to submit,
• Attend webinars, service huddles and meetings with other departments as required.
• Manage warranty process from start to finish, ensure audit compliance and timely payments.
• Work with service team to identify OFIs (opportunities for improvement) and correct them.

Required Qualifications

• A minimum of 2 years related experience working in a dealership, preferably within service or warranty.
• Understanding of products and services necessary to perform duties and tasks as a Warranty Administrator
• Strong knowledge of concepts and practices of warranty claim management
• Excellent office administrative skills with proficiency in the use of computers, computer applications (e.g. Excel, Word, Outlook), and industry specific software
• Detail oriented and possess sound problem solving and decision-making skills.
• Excellent customer service, communication, and interpersonal skills, both verbal and written
• Ability to organize and prioritize work assignments simultaneously and meet critical time requirements in a fast-paced environment.
• Ability to utilize instructions and documentation.

Asset Qualifications

• Post secondary education or training in a related discipline.
• Basic knowledge of or quickly acquire the ability to identify automotive/truck parts and components.
• Relevant Mechanical trade qualifications or technical aptitude

About us

First Truck Centre, doing business as Velocity Truck Centres is a leading organization that offers full-service dealerships that assist with all truck needs, including truck parts, servicing, and collision repairs for all truck makes.

For more information about everything Velocity Truck Centres, please visit our website.

We are an equal opportunity employer.