Customer Service Representative

2 weeks ago


Granby, Canada Plastube inc. Full time
A leader in tube manufacturing, extrusion and decoration, the Plastube team is committed to offering the best possible solutions to generate added packaging value for all its customers.

In tune with the needs of its customers and consumers in the Canadian and U.S. markets for over 50 years, Plastube has carved out a place for itself in the world of tube manufacturing and decoration, thanks to its exclusive processes.

Recognized for being at the forefront of equipment and automation, Plastube is a company that keeps up with new technological trends, enabling it to produce orders from the smallest to the largest, in multiple processes.

CUSTOMER SERVICE REPRESENTATIVE :

Would you like to be part of a passionate and collaborative team?
Are you organized, methodical, hard-working, cheerful and positive? Able to follow several projects at the same time?
Bilingual? Then you're in luck, because you'll be working with a corporate clientele mainly located in the United States.

We have several Benefits that will appeal to you:

Flexible work schedule based on family-work balance;
Possibility of working 2 days at home;
13 paid vacations;
Dynamic and stimulating environment;
Annual salary increase ;
Allocated health account ;
Thematic team activities;
Competitive compensation; depending on experience;
Retirement plan with up to 11% employer contribution;
Group insurance.
Day shift: Monday to Friday

Here's your role and responsibilities

Receive and process customer account orders;
Validate prices according to price lists and quotations submitted by sales;
Coordinate all steps from order receipt to invoicing;
Produce and update open order reports for customers;
Collaborate on improvement and development projects, according to skills and experience;
Coordinate the shipment of goods with the shipping supervisor;
Process customer complaint information in the system;
Participates in various departmental and company meetings;
Performs any other related tasks or special mandates at the request of his/her immediate manager.
Experience & training:

You have a college diploma (DEC) in a relevant field (administration, printing, sales, etc.).
You have relevant experience in customer service and in coordinating files and/or projects in the manufacturing sector.

You recognize yourself and have the following skills:

Bilingual; (frequent communications with suppliers outside Quebec) ;
Very good knowledge of the Office suite and the use of management software in general (CRM, ERP, etc.). Highly functional with IT tools in general;
Ability to organize work tasks, to follow a file with order and rigor, and to handle details and data with precision;
Natural ability to collaborate and relate to people;
Demonstrate initiative to ensure the advancement and completion of certain files;
Interest in and ability to learn the technical side of the product;
Autonomous and able to manage several files simultaneously;
Ability to work in a constantly evolving environment and to accept change;
Knowledge of plastics and/or printing processes (an asset).

  • Granby, Canada Amada Canada Ltd Full time

    **Position Overview** **Duties and Responsibilities** - Provide quality customer service and maintain customer satisfaction - Work with other departments to resolve order-related problems, facilitate solutions and enhance customer support and satisfaction - Coordinate with Accounting regarding updates of customer records in the SAP system - Create internal...


  • Granby, Canada Bureau en Gros Full time

    : 1224647 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...


  • Granby, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a motivated and customer-focused professional to fill the role of Customer Service Representative at beBee Professionals in Granby, Canada.Key Responsibilities:To deliver exceptional customer service, addressing customer inquiries and concerns promptly and professionally.To maintain knowledge of products and services, providing accurate...


  • Granby, Canada Intelcom | Dragonfly Full time

    Ride the next mile with us!Why choose Intelcom and become one of our Operations Customer Service Representative?You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on timeYou’ll get to work with a variety of people in-person, by phone and emails wowing...


  • Granby, Canada Service d'Échange Rapidgaz Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 5 years or more - or equivalent experience **Tasks**: - Answer written and oral inquiries - Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases -...


  • granby, Canada Plastube inc. Full time

    A leader in tube manufacturing, extrusion and decoration, the Plastube team is committed to offering the best possible solutions to generate added packaging value for all its customers.In tune with the needs of its customers and consumers in the Canadian and U.S. markets for over 50 years, Plastube has carved out a place for itself in the world of tube...


  • Granby, Canada BMO Financial Group Full time

    399 rue Principale Granby Quebec,J2G 2W7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Granby, Canada Bureau en Gros Full time

    : 1238474 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • granby, Canada Plastube inc. Full time

    A leader in tube manufacturing, extrusion and decoration, the Plastube team is committed to offering the best possible solutions to generate added packaging value for all its customers.In tune with the needs of its customers and consumers in the Canadian and U.S. markets for over 50 years, Plastube has carved out a place for itself in the world of tube...

  • Inside Sales

    4 days ago


    Granby, Canada Manufacture Scorpion Inc. Full time

    **Join Manufacture Scorpion, a leader in pneumatic and vacuum solutions** **We take pride in our commitment to innovation and exceptional customer service through our in-house custom manufacturing, fast delivery and unparalleled technical support. We are proud to be a main supplier of Pneumax, Coval, Sang-A and Airtech Vacuum in North America.** We are...


  • Granby, Canada Cintas Full time

    **Requisition Number**: 140456 Cintas is seeking a Route Service Sales Representative to manage and grow customer accounts in the Rental Division. RSSRs drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which the RSSR delivers and picks up uniforms, shop...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...


  • Granby, Canada Plastube Inc. Full time

    Au sein de Plastube, créer, améliorer et rendre nos services et opérations pertinents et efficaces est un état d’esprit essentiel ! Nous avons des défis très excitants devant nous et nous cherchons des gens qui voient des opportunités d’amélioration, qui proposent des solutions nouvelles et qui participent concrètement à la mise en place de...