Work order desk clerk #2024-0327
2 days ago
Forbes includes U of G Among Canada’s Best Employers
Office, Clerical and Technical
Position covered by the Collective Agreement with USW Local 4120
Temporary full-time from June 2024 to June 20, 2025
Monday to Friday: 8:15am to 4:30pm
Hiring #: 2024-0327
Please read the Application Instructions before applying
Reporting to the General Accountant, the Work Order Desk Clerk is a customer service position which provides the campus its’ first impression of the Physical Resources department. As the first contact to the campus and acting as the main point of communication for campus users who are reporting facilities issues and/or making inquiries, this position will be required to be an active listener, gathering details and clues about the callers issue and read between the lines to recognize what needs to be done and how to triage the issue. Therefore this role is extremely important, requiring the individual to listen carefully, be pleasant, polite and patient with callers who are reporting issues that are important to them. This position will work closely with a second clerk, and therefore must be able to work well with others. They together must exercise judgement to interpret the level of urgency, assigning the appropriate PR trade(s), and determining whether work is chargeable all while maintaining a positive and friendly attitude. These requests arrive in multiple forms simultaneously, including: Work desk calls, emergency line calls, work request e-mails, police sheets, residence desk orders and online work orders. Therefore the users will be expected to solve complex problems on their own without losing their temper or requiring assistance from their supervisor. Other responsibilities include typing and sending work disruption and emergency shut down notices, transferring and closing work orders, and responding to freezer temperature alarms, and other duties as assigned by the General Accountant or other staff in Physical Resources.
Requirements for the position include: A two year community college diploma in business administration or related field of study or equivalent combination of education and experience as listed below. The work order desk can receive upwards of 100 calls and 40 e-mails each day, making multi-tasking in a fast-paced environment essential. The successful candidate will have strong interpersonal and communications skills, displaying a high level of tact in dealing with sometimes difficult clients. A positive attitude, patience and politeness are a essential. The successful candidate must work well with others, be conscientious; reliable, disciplined, methodical in their problem solving, organized and goal driven. Strong organizational and decision-making skills are also important in order to respond quickly to issues as they arise. The successful candidate must be a good listener and in order Knowledge of Microsoft Office is required. Familiarity with the University campus and Physical Resources operations would be considered an asset.
Covering Position Number 836-014
Classification USW, Local 4120 Salary Band 3*
Normal Hiring Range $23.89 - $26.68 per hour
*Tentative evaluation; subject to final review.
At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.
Posting Date: 2024 06 26
Closing Date: 2024 07 03
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