Service Expert

Networks & Systems Administration (Information & Communication Technology)

Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; Availability & Reliability and Optimization relying on 2 main expertise: IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.

Reporting to the Remote Assets Service Manager, Alizent is currently seeking a proactive and inventive application IT/OT specialist able to provide the operational services of Bulk Supply Chain execution solutions (ALTO).

Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; Availability & Reliability and Optimization relying on 2 main expertise: IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.

Reporting to the Remote Assets Service Manager, Alizent is currently seeking a proactive and inventive application IT/OT specialist able to provide the operational services of Bulk Supply Chain execution solutions (ALTO).
The candidate will have to provide operational services, mainly support to industrial operations, to the Bulk Supply Chain solutions over their complete value chain: from Industrial Assets connection and monitoring, to optimization and performance, via custom apps development and data management.How will you CONTRIBUTE and GROW?

• Assist functionally and technically users with contractual commitments of the use of solutions

• Provide Level 2 support services for off-the-shelf / custom solutions or applications related with ALTO (Bulk Supply organization, optimization, and dispatching): 

  • Update incidents and communicate timely to the customer about progress,

  • Examine the cause of incidents and establish a diagnosis

  • Provide a temporary solution when a permanent solution is not possible

  • Identify possible solution (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)

  • Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers.

  • Participate in the 24/7 application support coverage

• Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s…)

• Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer.

• Propose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of security

• Participate actively in the updating of application’s documentation linked to support activities

Are you a MATCH?

The candidate must possess the following: 

• University degree or college diploma in information technology or computer science.

• Minimum of 3 years of experience in the field of information systems, including 2 years as an application/system support

• Relevant experience in testing, troubleshooting and systems support activities.

• Good knowledge on network architecture / configuration

• Good knowledge of SQL Server database systems

• Good knowledge of scripting languages (PowerSheell, PL/SQL and TSQL).

• Familiarity with cloud hosting, maintenance and management, especially on AWS ecosystem

• Customer oriented.

• Good communications skills.

• Hungry and keen to learn with a positive attitude and can-do attitude

• Sense of leadership and ability to work in a team

• Good analytical skills

• Willingness to be on a 24/7 on-call rotation.

• English mandatory (C1 or higher equivalent level)

Having the following would be great assets:

• Experience in smart mobility devices; troubleshooting and management.

• Experience with the Google tools (Gmail, Drive, Docs, Sheets, Google+)

• Experience in smart integration on mobile devices.

• ITIL Certified

About Air Liquide
 

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services.

With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services.

With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

---