Manager - FBO Operations & Development

2 weeks ago

Northwestern Ontario, Canada Skyfill Full time

JOB DESCRIPTION

POSITION:          MANAGER; FBO OPERATIONS & DEVELOPMENT

CATERGORY:     SKY FILL AVIATION REFUELLING INC. 

LOCATION:        THUNDER BAY, ON (CYQT)

PAYSCALE:         SALARY + CANADA LIFE BENEFIT PROGRAM + GROUP RETIREMENT SAVINGS PROGRAM

DETAILS

Basic Function – The Manager; FBO Operations & Development

This is a vital leadership position overseeing the YQT and future growth FBO facilities. The Manager will ensure that all tasks, process and procedures are continuously conducted safely, in compliance with regulatory requirements and industry best practices. Further, ensuring conformance with standard operating procedures and corporate standards with a keen focus on operational safety, both internal and Shell Aviation related. This sphere of influence will include the YQT FBO and any future growth site facilities, along with ensuring continued growth of account sales, partnerships and efficiencies with subsidiary companies.

Tasks/Responsibilities

  • Operate specific department/Company software programs
  • Answer telephones and emails
  • Maintain a high level of accuracy
  • Organize and prioritize workload/manage time efficiently and effectively
  • Meet and greet VIP aircraft, customers and patrons of the FBO
  • Work under pressure
  • Prepare reports
  • Prepare/compose letters
  • Research, resolve and respond to internal/external customers’ issues and queries
  • Work with minimal or no supervision
  • Lead the development, communication and implementation of efficient operational procedures, policies and effective growth strategies
  • Responsible for effective management of employees, including driving performance initiatives, headcount management and other HR initiatives
  • Responsible for providing input for job descriptions, interviewing candidates for job vacancies, onboarding of new employees and scheduling (i.e. timekeeping, vacation requests etc.)
  • Drive the department to achieve sales, profitability, business goals and objectives by ensuring sales generation and attracting new aircraft and fuel customers to the FBO
  • Oversee the operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants
  • Foster a safe work environment and culture ensuring the effective implementation of all safety standards and programs
  • Oversee and manage occurrence report investigations (i.e. provide notifications to applicable authorities and manage occurrence closings) for line service and customer service
  • Plan, organize and direct FBO operational activities
  • Accountable for the achievement of financial results
  • Accountable to attain the highest level of safety auditing and performance (Green) with Shell Aviation
  • Accountable to attain and maintain the highest OTP, safety and operational requirements
  • Participate in the preparation of FBO budgets and financial forecasts for line service, customer service, contracted services etc.
  • Promote a positive and harmonious working environment to provide the highest levels of customer service, internally and externally
  • Comply with Company Policies and Government Regulations

In addition to the above, all positions may be required to perform the following Tasks / Responsibilities:

  • Maintain confidentiality at all times
  • May be required to perform other related duties which do not affect the nature of the job
  • Verify, rates and adjust documents and customer detail
  • Task allocation may vary from one department/company/position to another
  • Maintain competitive awareness of industry standards
  • May be required to travel for training and/or development purposes

QUALIFICATIONS

Education

  • College diploma and/or degree preferred
  • Post-secondary education or related experience; a degree or diploma in Aviation or Business Management is considered an asset, but not required

Skills/Knowledge

  • Great interpersonal skills
  • Great communication skills, both written and verbal
  • Intermediate knowledge of Microsoft Office & Google applications
  • Aptitude for accuracy and detail
  • Significant track record in securing new clients/customers, achieving financial results and driving performance improvements
  • High safety orientation and experience with SMS / safety management processes
  • Airport and Ground Handling knowledge

Experience

  • Minimum 2-3 years experience in a management/development/forward facing role including intimate knowledge of Aviation and/or FBO operations, ramp operations and guest service functions

Specific Requirements

  • G Driver’s License Required, Progressing to DZ
  • Criminal Background Check Required
  • Confidentiality Agreement Required
  • Business smart-Casual Dress Environment
  • Participate in customer / partner specific Safety Requirements
  • Company to provide PC & mobile phone
  • Must be available for emergency call-out purposes and be able to respong to the airport within 30 minutes
#J-18808-Ljbffr

  • Manager, Corporate Policy

    Found in: Jooble CA O C2 - 1 week ago

    Ontario, Canada Federal Bridge Corp Full time

    The Federal Bridge Corporation Limited (FBCL) is a Crown corporation responsible for overseeing the Canadian federal interests in four international bridge crossings between Canada and the United States. Its mandate is to provide the highest level of stewardship so that the international bridges and associated structures are safe and efficient for users....

  • Developer - Online

    Found in: Jooble CA O C2 - 7 days ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a major financial institution in Canada is looking to hire a CRM Developer for an initial 12-month contract.This role also has a possibility to extend or transition into a full-time role. Using Salesforce Marketing Cloud to build campaigns. Leveraging data to identify meaningful campaign opportunities while developing and creating...

  • CRM Developer

    Found in: Jooble CA O C2 - 7 days ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a major financial institution in Canada is looking to hire a CRM Developer for an initial 12-month contract.The role is currently operating on a hybrid basis. This role also has a possibility to extend or transition into a full-time role. You will be responsible for the following duties: Using Salesforce Marketing Cloud to build campaigns....

  • Manager, Asset Planning

    Found in: Jooble CA O C2 - 1 week ago

    Ontario, Canada Federal Bridge Corp Full time

    Posted Tuesday, March 26, 2024 at 4:00 AM The Federal Bridge Corporation Limited (FBCL) is a Crown corporation responsible for overseeing the Canadian federal interests in four international bridge crossings between Canada and the United States. Its mandate is to provide the highest level of stewardship so that the international bridges and associated...

  • Operations Lead

    7 days ago

    Northwestern Ontario, Canada SEPHORA Full time

    Job ID: 245753 Store Name/Number: ON-Thunder Bay (0870) Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Your role at Sephora: As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes...

  • Operations Lead

    6 days ago

    Northwestern Ontario, Canada SEPHORA Full time

    Job ID: 245753 Store Name/Number: ON-Thunder Bay (0870) Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Your role at Sephora: As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes...

  • Operations Lead

    2 weeks ago

    Northwestern Ontario, Canada SEPHORA Full time

    Job ID: 245753 Store Name/Number: ON-Thunder Bay (0870) Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Your role at Sephora: As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes...

  • Site Technology Infrastructure Lead

    6 days ago

    Northwestern Ontario, Canada Atikokan Economic Development Corporation Full time

    Date: May 31, 2023 Location: Thunder Bay, ON, CA (Canada) Requisition Number: 26936 Newmont is the world’s leading gold company and a producer of copper, silver, zinc and lead. The Company’s world-class portfolio of assets, prospects and talent is anchored in favourable mining jurisdictions in North America, South America, Australia and Africa. Newmont...

  • Operations Supervisor

    6 days ago

    Northwestern Ontario, Canada Alpineservices Full time

    Status : Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. Location: Thunder Bay, ON Salary : $60,000 to $75,000 based on experience To ensure that you receive emails from us regarding your candidacy, werecommendadding @alpineservices.ca to your list of safe...

  • Operations Supervisor

    7 days ago

    Northwestern Ontario, Canada Alpineservices Full time

    Status : Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. Location: Thunder Bay, ON Salary : $60,000 to $75,000 based on experience To ensure that you receive emails from us regarding your candidacy, werecommendadding @alpineservices.ca to your list of safe...

  • Operations Supervisor

    2 weeks ago

    Northwestern Ontario, Canada Alpineservices Full time

    Status : Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. Location: Thunder Bay, ON Salary : $60,000 to $75,000 based on experience To ensure that you receive emails from us regarding your candidacy, werecommendadding @alpineservices.ca to your list of safe...

  • Jr. Software Developer

    2 days ago

    Northwestern Ontario, Canada Northwest Employment Works Full time

    Sencia Canada Ltd. is seeking a Jr. Developer who will join our team. They will be responsible for the support and development of the Informetica Enterprise Learning Management System (LMS). Sencia services clients in industries such as mining, hydro transmission, nuclear, engineering, pharma, airlines, manufacturing and various associations. Quality and...

  • Jr. Software Developer

    2 days ago

    Northwestern Ontario, Canada Northwest Employment Works Full time

    Sencia Canada Ltd. is seeking a Jr. Developer who will join our team. They will be responsible for the support and development of the Informetica Enterprise Learning Management System (LMS). Sencia services clients in industries such as mining, hydro transmission, nuclear, engineering, pharma, airlines, manufacturing and various associations. Quality and...

  • Jr. Software Developer

    2 days ago

    Northwestern Ontario, Canada Northwest Employment Works Full time

    Sencia Canada Ltd. is seeking a Jr. Developer who will join our team. They will be responsible for the support and development of the Informetica Enterprise Learning Management System (LMS). Sencia services clients in industries such as mining, hydro transmission, nuclear, engineering, pharma, airlines, manufacturing and various associations. Quality and...

  • Director of New Business Development

    1 week ago

    Northwestern Ontario, Canada De Lacy Executive Recruitment North America Full time

    Director of New Business Development Our client, in the food production (meat) space, is seeking a Director of New Business Development. This role reports to and works closely with the Vice President of Sales to develop and implement business strategies that will support the company’s short and long-term growth objectives. The Director of New Business...

  • Director of New Business Development

    2 weeks ago

    Northwestern Ontario, Canada De Lacy Executive Recruitment North America Full time

    Director of New Business Development Our client, in the food production (meat) space, is seeking a Director of New Business Development. This role reports to and works closely with the Vice President of Sales to develop and implement business strategies that will support the company’s short and long-term growth objectives. The Director of New Business...

  • Director of New Business Development

    2 weeks ago

    Northwestern Ontario, Canada De Lacy Executive Recruitment North America Full time

    Director of New Business Development Our client, in the food production (meat) space, is seeking a Director of New Business Development. This role reports to and works closely with the Vice President of Sales to develop and implement business strategies that will support the company’s short and long-term growth objectives. The Director of New Business...

  • Programs Manager

    6 days ago

    Northwestern Ontario, Canada Anishinabek Employment & Training Services Full time

    Under the direction of the Executive Director, the Programs Manager is responsible for the coordination, management and continuity of the organization's various programs and services with a focus on all funded programs including ISET Project based programs as well as other programs that AETS receives funding. To ensure operational consistency of program...

  • Programs Manager

    7 days ago

    Northwestern Ontario, Canada Anishinabek Employment & Training Services Full time

    Under the direction of the Executive Director, the Programs Manager is responsible for the coordination, management and continuity of the organization's various programs and services with a focus on all funded programs including ISET Project based programs as well as other programs that AETS receives funding. To ensure operational consistency of program...

  • Programs Manager

    2 weeks ago

    Northwestern Ontario, Canada Anishinabek Employment & Training Services Full time

    Under the direction of the Executive Director, the Programs Manager is responsible for the coordination, management and continuity of the organization's various programs and services with a focus on all funded programs including ISET Project based programs as well as other programs that AETS receives funding. To ensure operational consistency of program...