Director Of Customer Success In Office
4 weeks ago
Director Of Customer Success at Together
In Office (Toronto, Canada) | Remote (Canada)
Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort. At Together, we empower organizations to unlock the full potential of their workforce by leveraging their collective knowledge and skills and fostering a culture of continuous learning and development. Our mentorship software has proven instrumental in enhancing engagement and retention, promoting diversity and inclusion, and catalyzing professional growth across globally recognized companies such as Heineken, Randstad, Kelloggs, and Warner Bros Discovery.
Our MissionTogether’s mission is to help every employee find and learn from peers, mentors, or experts at their company.
What You'll DoLead and Manage the Customer Success Team:
Oversee the customer success team's day-to-day operations.
Recruit, train, and develop team members to ensure they are equipped to meet customer needs.
Implementation and Onboarding:
Design and refine the customer onboarding process to ensure a smooth transition for clients from sales to ongoing support.
Ensure that customers achieve their initial business objectives using the company’s software.
Customer Support and Escalations:
Oversee customer support operations to ensure issues are resolved promptly and efficiently.
Act as a point of escalation for key customer issues and ensure satisfactory resolutions.
Customer Relationships and Retention:
Assist account management to build and maintain strong relationships with key customer stakeholders.
Develop strategies to increase customer retention and reduce churn.
Feedback and Product Development:
Gather customer feedback and collaborate with the product development team to guide feature enhancements and new product development.
Advocate for customers’ needs and contribute to the product roadmap planning.
Reporting and Analytics:
Develop and monitor key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, and product adoption.
Report on customer success activities and outcomes to senior management and other stakeholders.
Strategic Planning:
Develop and execute strategic plans to enhance customer satisfaction and maximize customer lifetime value.
Collaborate with other department heads to align customer success initiatives with overall business objectives.
Educational Initiatives and Resources:
Develop educational materials and programs to help customers understand and effectively use the product.
Organize webinars, workshops, and other educational events to enhance customer engagement and product utilization.
Cross-Functional Collaboration:
Work closely with the sales, marketing, and product teams to ensure a cohesive customer journey and to leverage synergies across departments.
Technology and Tools Utilization:
Leverage technology and tools to enhance the customer success workflow and provide meaningful insights into customer behavior.
Qualifications5-10 years of experience in customer success or related fields; ideally within B2B SaaS.
Proven track record of managing teams and achieving customer success metrics.
Strong proficiency with HubSpot or similar CRM tools.
Excellent leadership, communication, and interpersonal skills.
Ability to work collaboratively across departments to drive customer-centric outcomes.
Why Join Together?At Together, you'll be part of a dynamic team that values innovation, collaboration, and the impact of mentorship. We offer a supportive work environment where you can grow your career and make a meaningful difference in how companies support their employees' development.
#J-18808-Ljbffr-
Director, Customer Success
22 hours ago
Old Toronto, Canada Sales Talent Agency Inc. Full timeOur client is a fast-growing health-tech company! Their cognitive health SaaS tool helps practitioners get the objective data needed from their patients in order to make educated decisions surrounding their healthcare. They recently secured a significant round of funding and are now aggressively looking to grow their sales team. As such, they are now looking...
-
Director, Customer Success
19 hours ago
Old Toronto, Canada Sales Talent Agency Inc. Full timeOur client is a fast-growing health-tech company! Their cognitive health SaaS tool helps practitioners get the objective data needed from their patients in order to make educated decisions surrounding their healthcare. They recently secured a significant round of funding and are now aggressively looking to grow their sales team. As such, they are now looking...
-
Director, Customer Success
20 hours ago
Old Toronto, Canada Sales Talent Agency Inc. Full timeOur client is a fast-growing health-tech company! Their cognitive health SaaS tool helps practitioners get the objective data needed from their patients in order to make educated decisions surrounding their healthcare. They recently secured a significant round of funding and are now aggressively looking to grow their sales team. As such, they are now looking...
-
Director, Customer Success
2 weeks ago
Old Toronto, Canada RouteThis Full timeWe'll share your profile. The jobposter may use it for jobs withother companies. Learn more Are you legally eligible to work for RouteThis in Canada? ✱ Yes No Do you now or in the future require sponsorship in order to be legally eligible to work for RouteThis in Canada? ✱ Yes No Do you require accommodation in order to participate in...
-
Director, Customer Success
2 weeks ago
Old Toronto, Canada RouteThis Full timeWe'll share your profile. The jobposter may use it for jobs withother companies. Learn more Are you legally eligible to work for RouteThis in Canada? ✱ Yes No Do you now or in the future require sponsorship in order to be legally eligible to work for RouteThis in Canada? ✱ Yes No Do you require accommodation in order to participate in...
-
Director, Customer Success
2 weeks ago
Old Toronto, Canada RouteThis Full timeWe'll share your profile. The jobposter may use it for jobs withother companies. Learn more Are you legally eligible to work for RouteThis in Canada? ✱ Yes No Do you now or in the future require sponsorship in order to be legally eligible to work for RouteThis in Canada? ✱ Yes No Do you require accommodation in order to participate in...
-
Director, Customer Success
2 weeks ago
Old Toronto, Canada RouteThis Full timeWe'll share your profile. The jobposter may use it for jobs withother companies. Learn more Are you legally eligible to work for RouteThis in Canada? ✱ Yes No Do you now or in the future require sponsorship in order to be legally eligible to work for RouteThis in Canada? ✱ Yes No Do you require accommodation in order to participate in...
-
Customer Success Director
2 weeks ago
Old Toronto, Canada Backbase Inc. Full timeAs Customer Success Director, you are responsible for managing the success of the customers in your portfolio.What you'll doIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. Success is defined...
-
Customer Success Director
2 weeks ago
Old Toronto, Canada Backbase Inc. Full timeAs Customer Success Director, you are responsible for managing the success of the customers in your portfolio.What you'll doIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. Success is defined...
-
Customer Success Director
2 weeks ago
Old Toronto, Canada Backbase Inc. Full timeAs Customer Success Director, you are responsible for managing the success of the customers in your portfolio.What you'll doIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. Success is defined...
-
Director Customer Success
2 weeks ago
Old Toronto, Canada Roar Full timeAbout ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...
-
Director Customer Success
2 weeks ago
Old Toronto, Canada Roar Full timeAbout ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...
-
Director Customer Success
2 weeks ago
Old Toronto, Canada Roar Full timeAbout ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...
-
Director Customer Success
2 weeks ago
Old Toronto, Canada Roar Full timeAbout ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...
-
Director, Customer Success
4 days ago
Old Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte's Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Director, Customer Success
4 days ago
Old Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte's Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Director, Customer Success
4 days ago
Old Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte's Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Director, Customer Success
22 hours ago
Old Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Director, Customer Success
21 hours ago
Old Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Director, Customer Success
2 days ago
Old Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...